Trampoline Park Shift Leader- Leesburg VA
About this role
A Guest Services Supervisor at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture the supervisor is responsible for routine checks and safety audits.
KEY RESPONSIBILITIES
- Maintains staff by scheduling and orienting employees.
- Accomplishes staff results by communicating job expectations, coaching and developing internal talent.
- Accomplishes financial goals by forecasting, managing budget expectations and labor hours.
- Focus on guest service standards and training.
- Maintaining positive community relationships and participating in local events.
- Supports sales and marketing plans in collaboration with support center team.
- Maintain a safe and secure facility for all park guests.
- Provides or performs other services or duties as required by management.
QUALIFICATIONS & SKILLS
- 1-2 years of supervisory or management experience.
- Family Entertainment or amusement park background is a plus.
- General understanding of HR policies.
- Must be very organized, detailed oriented, and a strong communicator.
- Professional, "Altitude" attitude and work ethic.
- Workdays, nights, weekends, and holidays as required.
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.
Company at a glance
Ready to take your game to new heights? At Altitude, we get people moving – offering active entertainment for people of all ages. We’ve started a movement - encouraging families to live an elevated lifestyle, and with custom-designed parks, you’d be hard pressed to find an experience that parallels playing with us.
As the world’s premier trampoline facility, each of our parks has over 30,000 square feet of indoor space - from regular to competitive jumping, fitness classes to dodgeball – we can accommodate all ages and group sizes, including your next team-building event or family’s birthday party experience.
Altitude is one of the largest and fastest-growing franchises in active entertainment. We provide world-class coaching for our team members and franchisees to hit the ground jumping. Learn more about open positions or our franchisee program, it’s time to make your move!
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