Guest Experience Manager, The Westin Monache
About this role
LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?
More about the benefits and perks of your adventure here:
Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
Discounts on ski/snowboarding lessons
Friends and Family vouchers
Retail & Food discount
Equipment Rental discount
401k with company match
Healthcare
Dental
Vision
PTO for benefit eligible employees
Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
*Offers of employment may be contingent upon successful completion of a background investigation.
A little about this position:
- Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
- Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
- Performs duties of the Front Office Manager in their absence.
Requirements:
- Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
- Minimum of two years' guest service or hospitality experience.
- Marriott/Westin experience beneficial.
- Strong interpersonal and problem-solving skills.
- Minimum of 6 months to 1-year management experience.
- Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
- Professional demeanor, attitude and appearance.
- Strong work ethic.
- Ability to effectively communicate with guests, employees and management.
- Ability to perform under pressure and with deadlines in a high-volume setting.
- Flexibility in scheduling based on guest demand and occupancy changes.
- Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
Pay: $70,304.00 - $73,732.50 per year
Company at a glance
About Alterra Mountain Company
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat, Winter Park and Arapahoe Basin in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing in British Columbia. Also included in the portfolio are Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery. For more information, please visit www.alterramtn.co.
Top Benefits
- Free season pass to Alterra resorts
- Ski passes for dependents
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare
- Dental
- Vision
- PTO
- Marriott hotel discounts worldwide
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