Call Center Sales Agent - Winter 26.27
About this role
Winter 26.27
Work, Play, Get Paid, and Enjoy the Perks!
Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
Pay: 15.50 per hour
Start Date: September 14th
Seasonal: Seasonal work involves temporary employment tied to specific times of the year.
Schedule: May require working early mornings, weekends, and holidays
Employee Perks:
Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
401k plan available to any employee over the age of 18
Discounted Friends and Family Lift Ticket Vouchers
30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
Why Work with Us?
Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy a generous benefits package, potential work-from-home options, and commission on sales. If you’re professional, friendly, and dependable, we want you on our team!
Job Responsibilities:
Provide friendly, quality customer service.
Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
Become proficient in sales systems (training provided).
Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
Stay updated on resort and system knowledge.
Use professional selling techniques aligned with Quality Tracks standards.
Collaborate with team members and other departments.
Cover 8-hour phone shifts, with potential for longer hours during peak times.
Ensure exceptional follow-up for guest satisfaction.
Address and resolve guest complaints effectively.
Maintain strong customer service and safety awareness, following instructions accurately.
Adhere to grooming standards and demonstrate punctuality.
Work collaboratively as part of a team.
Education:
High School Diploma or GED
Preferred Experience:
Previous Call Center Experience
All Information above is subject to change at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Snowshoe is an equal opportunity employer.
Company at a glance
About Alterra Mountain Company
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat, Winter Park and Arapahoe Basin in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing in British Columbia. Also included in the portfolio are Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery. For more information, please visit www.alterramtn.co.
Top Benefits
- Free skiing and snowboarding privileges
- Discounts on Ikon Passes
- 401k plan
- Discounted friends and family lift ticket vouchers
- 30% off food and beverage
- 30% off soft goods
- 15% off hard goods
- Pro deals from top brands
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