Member Experience Concierge Team Lead - Food & Beverage Focus (Full-Time)

At AVANT, we set the standard for what it means to train and recover at the highest level. Every detail of our club is designed with purpose, and every touchpoint is an opportunity to deliver a world-class experience. This is where performance meets precision, where hospitality is elevated into an art form. 

As a Member Concierge – Team Lead you will guide the front-of-house experience and lead a team committed to excellence. This role is pivotal. You are not only the first impression of AVANT, but the standard-bearer, ensuring each member interaction reflects the sophistication and intention that define who we are. 

About AVANT by Altea 

AVANT is a members-only club for those who demand more and refuse to settle. A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly. AVANT is designed for peak potential, long-term vitality, and results that last. 

Who You Are 

AVANT team members embody the following core values. If these do not resonate with you, this role is not the right fit. 

• How You Lead – You bring clarity, composure, and purpose to every moment. You set the tone—for your team and for the member experience. 
• You Set the Standard - Excellence is your baseline. You deliver a concierge-level experience with confidence, warmth, and precision. 
• You Evolve - You welcome feedback, adapt quickly, and see growth as a constant. 
• You Lead Proactively - You anticipate what’s needed before it’s asked. You act with foresight and intention. 
• You Understand Impact - Every touchpoint is meaningful. You know the “why” behind the “what,” and it shows. 
• You Stay Ahead - You identify challenges early and address them with calm, thoughtful solutions. 
• You Honour Structure - You value process and understand that consistency creates trust. 
• You Follow Through - You lead with discipline, take ownership, and ensure every interaction reflects the AVANT standard. 

What You’ll Do: 

• Be the Standard 
  • Greet, engage, and support members with presence, professionalism, and poise 
  • Lead the Concierge team in delivering thoughtful, seamless service at every touchpoint 
  • Ensure daily operations run with efficiency, elegance, and consistency 
• Curate the Experience 
  • Anticipate member needs and offer personalized, proactive solutions 
  • Guide members through our signature services and recovery offerings with fluency and care 
  • Respond to feedback with professionalism, always seeking to elevate the experience 
• Own the Details 
  • Ensure food and beverage is prepared and delivered to brand standard
  • Support with food and beverage inventory and ordering
    
  • Conduct regular walkthroughs to uphold our space’s refined standards 
  • Ensure the front-of-house is organized, efficient, and aligned with our brand promise 
  • Oversee smoothie and coffee service, ensuring every beverage is crafted with precision 
• Foster Loyalty 
  • Cultivate relationships that deepen member engagement and long-term commitment 
  • Handle inquiries and challenges with calm, empathy, and intention 
  • Turn every interaction into an opportunity to build trust 
• Lead with Purpose 
  • Coordinate and guide daily team flow to ensure a seamless member experience 
  • Support the implementation of new initiatives and processes with clarity 
  • Coach and assist Concierge team members in delivering consistent, high-touch service 

What You’ll Bring: 

• A Standard-Setter - You embody what it means to deliver best-in-class service, and you lead others to do the same. 
• Rooted in Wellness - You believe in what we do. You live and breathe the performance lifestyle and embrace the amenities that support it. 
• Driven by Excellence - You don’t settle. You raise the bar, then raise it again. 
• Detail-Oriented by Nature - You notice the small things that elevate an experience from good to exceptional. 
• Composed and Professional - You carry yourself with poise, communicate with clarity, and perform with purpose in a high-expectation environment. 
• CPR & First Aid Certification (or willingness to obtain) 
• Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.  

Perks of this position include: 

• Competitive salary 
• Complimentary individual membership 
• Group RRSP options 
• Team Member Perks 
• Complete training and development package 
• Working alongside great people in a culture that fosters empowerment 
• Career-defining growth and development opportunities