Policy Management Officer (Spanish Speakers)

The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts

What you do

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
• Aim to achieve a first-time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.
  
  
• AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• Fluency in English is a must
• Administrative experience in a customer focused role
• Strong knowledge of Microsoft Office (Word & Excel)
• Experience working in pressurized environment with tight deadlines
• High attention to detail.
• Time Management
• Strong communication (verbal & written)
• Team Player
• Flexible and display ability to prioritise workload.
• Proactive and ability to use initiative, solution driven.
• Ability to work well under pressure
• Shows leadership skills & ability to delegate

How we hire

Agency Statement Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered

What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

104773 | Operations | Professional | [[filter11]] | Allianz Partners | Full-Time | Permanent