Service Now Integrations Specilist

Experience

• 5-8 years of overall IT experience with minimum 3-5 years in ServiceNow development and integrations
  
• Proven hands-on experience with ServiceNow Integration Hub, REST/SOAP APIs, and MID Server
  
• Strong experience with at least 3-4 enterprise system integrations (SAP, Salesforce, Workday, Azure AD, AWS, etc.)
  
• Experience with ITSM module integrations (Incident, Problem, Change, CMDB, Service Catalog)
  
• Demonstrated expertise in scripting and automation within ServiceNow platform
  

Technical Skills

ServiceNow Integration Technologies:

• REST APIs, SOAP Web Services, Scripted REST APIs
  
• Integration Hub (Spokes, Actions, Flows)
  
• MID Server installation, configuration, and management
  
• Import Sets, Transform Maps, Data Sources
  
• Outbound REST/SOAP Messages
  
• Event Management and Alert Management
  
• OAuth 2.0, JWT, Basic Auth, API Key authentication
  
• Connection Aliases and Credential Management
  

ServiceNow Platform:

• Business Rules, Script Includes, Client Scripts
  
• Flow Designer and Workflow Engine
  
• Glide API (GlideRecord, GlideAjax, GlideSystem, GlideUser)
  
• Update Sets and deployment management
  
• ATF (Automated Test Framework)
  
• Service Portal and UI Builder (basic)
  
• CMDB and Discovery basics
  

Enterprise Systems & Protocols:

• SAP, Salesforce, Workday, Azure AD, Okta
  
• JIRA, GitHub, Jenkins, Azure DevOps
  
• Splunk, Dynatrace, PagerDuty, AppDynamics
  
• LDAP, Active Directory, SSO/SAML
  
• Message queues (Kafka, RabbitMQ, Azure Service Bus)
  
• XML, JSON, YAML data formats
  

Programming & Scripting:

• JavaScript (advanced — primary ServiceNow scripting language)
  
• Python (for middleware and automation scripts)
  
• PowerShell (for Windows-based integrations)
  
• SQL (for data validation and transformation)
  
• HTML/CSS (for Service Portal integrations)
  

Cloud & Infrastructure:

• Azure (API Management, Logic Apps, Service Bus)
  
• AWS (API Gateway, Lambda, SQS)
  
• Docker basics for MID Server containerization
  
• Networking fundamentals (DNS, firewall, proxy configuration)
  

Preferred Qualifications

• Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management)
  
• Knowledge of ServiceNow SecOps (Security Incident Response, Vulnerability Response)
  
• Familiarity with GraphQL APIs and modern API gateway technologies
  
• Experience with iPaaS platforms (MuleSoft, Dell Boomi, Azure Integration Services, Informatica)
  
• Understanding of microservices architecture and API-first design principles
  
• Exposure to AI/ML integrations and Now Assist capabilities
  
• Knowledge of ITIL framework and ITSM best practices
  
• Experience with ServiceNow App Engine and scoped application development
  

Certifications (Required/Preferred)

Required:

• ✅ ServiceNow Certified System Administrator (CSA)
  
• ✅ ServiceNow Certified Application Developer (CAD)
  

Preferred:

• ⭐ ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  
• ⭐ ServiceNow Micro-Certification – Integration Hub
  
• ⭐ ServiceNow Micro-Certification – Flow Designer
  
• ⭐ Microsoft Azure / AWS Associate Certification
  
• ⭐ ITIL Foundation Certification