Manager - Service

Strategic:
- Manpower planning and team engagement and retention
- Ensure the customer journey is managed efficiently and ownership with built in KPI tangible for performance monitoring.
- Ensure transparency in all customer transactions - Resolve customer complaints and ensure high customer retention 
- Ensure workflow levels are adequate to achieve targets (prospecting, follow ups, business to customer (B2C) and business to business (B2B) 
- Drive Value Added Services sales products through the service advisors

Operational:

- Achieve set labour & parts targets
- Maximize workshop productivity, efficiency & utilization
- Regularly monitor service orders (WIP) and ensure timely billing
- Efficient workshop planning
- Manage the Fix First Time Policy

People Management:

- Recruitment 
-Training
-Engagement
-Performance management 
-Complex situations 
 

Qualification & skills:

• 7 years of relevant experience, 3 of which in a similar capacity
• Diploma in Automobile or Mechanical Engineering
• Experienced in the automobile aftersales sector
• Highly organized and result driven
• Tactical & a decision maker
• customer service orientated

Key Performance Measures:

- Profitability
- Productivity
- Efficiency
- Labor
- TAT
- Quality
- Customer Retention
- Customer Satisfaction

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.