Brand Host

KEY ACCOUTABILITIES

Customer Reception & Hospitality

• Welcome all showroom visitors professionally and courteously.
  • Create a positive first impression by delivering a premium and personalized 
  customer experience.
  • Offer refreshments and ensure guests are comfortably attended to while waiting.
  • Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
  • Assist customers with general inquiries and direct them to the appropriate sales 
  consultant.
   

Visitor Management

• Register customer information accurately in the CRM system or visitor log.
  • Monitor customer appointments and coordinate with the sales team.
  • Manage showroom traffic and ensure visitors are attended to promptly.
  • Follow customer flow procedures and brand experience standards.
   

Administrative Support

• Answer and direct incoming telephone calls professionally.
  • Manage showroom email inquiries and route them to the relevant departments.
  • Maintain visitor records and daily showroom reports.
  • Support document filing, appointment scheduling, and administrative tasks as 
  required.
   

Brand Experience Enhancement

• Act as a brand ambassador for EXEED by demonstrating professionalism and 
  excellent customer service.
  • Maintain up-to-date knowledge of EXEED products, campaigns, and dealership 
  activities.
  • Support customer events, product launches, and showroom marketing 
  activities.
  • Ensure all customer interactions align with EXEED premium brand standards.
   

Showroom Presentation

• Monitor showroom cleanliness and presentation standards.
  • Ensure reception and waiting areas remain tidy and welcoming at all times.
  • Coordinate with housekeeping and facility teams when required.
  • Report any showroom maintenance or customer experience concerns.
   

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback scores.
  • Visitor registration accuracy and CRM compliance.
  • Customer waiting time management.
  • Telephone and inquiry response quality.
  • Compliance with EXEED brand standards.
  • Professional appearance and customer service excellence.
   

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.