Relationship Officer
About this role
- Achieve growth across KPIs: liability mobilisation, CASA and fixed deposits, new funded accounts, income generation, and e-banking product adoption.
- Actively seek new sales opportunities through cold calling, networking, referrals, merchant and payroll initiatives, and community outreach.
- Open and convert funded accounts; ensure KYC/AML documentation is complete and accurate before funding.
- Explain product features, fees and benefits; onboard customers to digital channels (mobile, USSD, internet banking) to increase transactional volumes.
- Build and maintain strong relationships with retail and small business customers; conduct periodic account reviews and needs assessments.
- Cross-sell and bundle products (standing orders, payroll solutions, e-wallets) to deepen wallet share.
- Maintain a healthy portfolio and deposit mix; monitor account activity and retention.
- Identify potential credit or lending opportunities and refer qualified prospects to the credit team; support documentation but do not own collections unless assigned.
- Monitor competition and gather marketplace information on pricing, products and promotions.
- Recommend changes to products, services or processes based on market feedback and performance results.
Requirements
- 3-5 years in retail banking, microfinance, or customer-facing sales role with demonstrable deposit mobilisation or business development results preferred.
- HND/BSc in Business, Finance, Social Science or related field.
- Microfinance certification or relevant banking training is an advantage.
- Strong sales, negotiation, and relationship management skills focused on deposit products.
- Proficiency with the bank’s core systems and Microsoft Office.
- Excellent verbal and written communication skills.
Company at a glance
Alan & Grant, is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns.
We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.
Our core competences are in
HR Advisory Services
Organizational Development (structure, policies, systems audit and development), Outsourcing Management (including people, function and process areas), Employee/HR Analytics, Employee Performance Management Systems, Salary survey and payroll management, Job Evaluation & Design,
Human Capacity Development
Gap Analysis, Competency Assessment & Design, Training Plan Design & Management, Facilitation, Curriculum & Content Development, Graduate Trainee Induction, Learning Academy Design & Development.
Talent Acquisition
Workforce Planning, Talent Sourcing, Executive Recruitment & Selection, Role Outsourcing, Assessment Centre Design & Management.
Enterprise Solutions
Market Research, Product Performance Review, Strategy Development, Quarterly/Yearly Performance Review, Quality Management Systems (ISO Audit, Assessment and Certification Preparation)
Project & Programme Management
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