Customer Success Specialist-Food Service

Job DetailsJob Location: DC1 Cedar Crest - Graham, NC 27253Education Level: Not SpecifiedSalary Range: $45,000.00 - $55,000.00 SalaryTravel Percentage: No TravelJob Shift: 2nd ShiftCustomer Success Specialist-Food Service

Location: Graham, NC

Position Type: Full-Time, Exempt (On-Site)

Why Join Us

We are committed to investing in our people by providing a supportive, team-oriented environment where employees can grow and build long-term careers.

What We Offer

Medical, Dental, and Vision Insurance (eligible the 1st of the month following 60 days)

Life Insurance

Dependent Care Spending Accounts (DCSA)
Paid Time Off (PTO) and Paid Holidays
Career growth and advancement opportunities
Mentorship and professional development
Collaborative and supportive work environment
Long-term stability within a growing organization

Position Summary

The Customer Success Specialist is responsible for supporting key customer accounts by ensuring accurate order execution, timely communication, and high-quality service delivery. This role acts as a central point of coordination between customers and internal teams, helping to resolve issues, improve processes, and maintain strong customer relationships.

This position requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Support & Relationship Management

Serve as a primary point of contact for assigned customer accounts
Maintain consistent communication to ensure customer satisfaction
Provide updates on order status, timelines, and issue resolution
Respond to customer inquiries in a timely and professional manner

Order Management & Coordination

Process and review customer orders for accuracy
Coordinate with internal teams to confirm product availability and shipment timing
Track orders from entry through delivery
Ensure all order details align with customer requirements

Cross-Functional Collaboration

Partner with internal departments including operations, warehouse, quality, and transportation
Communicate customer needs and ensure alignment across teams
Escalate and resolve issues impacting order fulfillment or service levels

Issue Resolution

Identify and address service-related challenges proactively
Investigate discrepancies related to orders, shipments, or inventory
Work cross-functionally to implement timely solutions
Ensure clear communication with customers throughout resolution

Process Improvement

Identify trends in customer issues or service gaps
Provide feedback to leadership on opportunities for improvement
Support implementation of process enhancements to improve efficiency and service quality

Reporting & Documentation

Maintain accurate records of customer interactions and order activity
Track service performance and key metrics
Assist in preparing reports related to customer performance and service levels

QualificationsRequired

2+ years of experience in customer service, account support, or related role
Strong communication and problem-solving skills
High attention to detail and organizational ability
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Outlook, Teams)

Preferred

Experience in manufacturing, distribution, or supply chain environments
Experience working with ERP or order management systems
Bilingual (English/Spanish) is a plus

Work Environment & Requirements

On-site role in a fast-paced operational environment
Ability to sit, stand, and move between departments as needed
May require occasional coordination across multiple facility areas

Equal Opportunity Employer Statement

We are an equal opportunity employer and do not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, genetic information, veteran status, or any other protected status under applicable law.

We are committed to providing equal employment opportunities to all applicants and employees and to fostering an inclusive workplace.

Reasonable accommodations are available for qualified individuals with disabilities, both during the application process and throughout employment, in accordance with applicable laws.