About this role
The Indirect Sales Audit & Quality Specialist is responsible for conducting regular visits, audits across indirect retail locations to ensure compliance with company policies, accuracy of transactions, and adherence to customer Centrality and service quality standards. The role focuses on identifying gaps, reporting findings, and supporting continuous improvement across retail operations.
Responsibilities :
1-Retail Audit & Compliance:
- Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance.
- Identify gaps, risks, and non-compliance issues and escalate them as required.
2- Customer Centrality & Quality:
- Assess Customer Centrality standards and service quality in line with company policies and regulatory requirements.
- Utilize standardized audit checklists to evaluate each location or branch consistently.
3-Audit Feedback & Reporting:
- Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations.
- Provide clear feedback to retail site management to address audit findings and improve compliance and quality.
- Submit a final audit report covering all visited locations, highlighting risks and areas for improvement.
Requirements
- Bachelor’s degree.
- 1-2 years of experience in Fintech or Telecommunication is preferred.
- Strong knowledge in Microsoft office (Excel, Word, and PowerPoint).
- Basic understanding of cash handling procedures and POS transaction flows.
- Familiarity with audit principles, checklists, and scoring methodologies.
- Ability to review operational processes and identify gaps or risks.
Job Competencies :
- Customer focus
- Communication & Presentation
- Problem Solving & Analytical Thinking
- Time Management.
- Detail oriented
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