Telecaller - Operations Support

Location
New Delhi
Workplace
On-site

About this role

 Key Responsibilities

Calling & Customer Communication

  • Make calls to customers, retailers, and channel partners
  • Explain company products like DMT, AEPS, Bill Payments, POS, etc.
  • Follow up on pending documents, KYC, and operational requirements

Operational Support

  • Coordinate with the operations team for onboarding and updates
  • Collect and update customer/partner information in the system

Issue Resolution

  • Identify customer concerns and escalate when required
  • Ensure proper follow-up until resolution

Reporting

  • Maintain daily call records, feedback, and follow-ups
  • Share updates and insights with the operations team

Experience

  • 6 months to 2 years in telecalling / customer service / telesales
  • Fintech or banking experience is a plus

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