IT Systems Manager (SaaS Operations)
About this role
We're looking for an IT Systems Manager to own and evolve our internal SaaS ecosystem.
This role focuses on managing business-critical SaaS platforms, building integrations between them, and automating internal workflows. We're looking for someone who enjoys designing scalable systems rather than simply maintaining them.
Responsibilities:
SaaS Operations
Administer and maintain core business applications, including Google Workspace, Rippling, Microsoft 365, Slack, 1Password, Slite, Asana, and other internal SaaS platforms.
Manage the full SaaS lifecycle, including user provisioning and deprovisioning, license management, usage audits, and budget optimization.
Help to evaluate, test, and implement new SaaS solutions to support evolving business needs.
Manage relationships with software vendors, including licensing, pricing, and renewals.
Automation & Integrations
Design, implement, and maintain integrations between internal systems using REST APIs, Webhooks, SSO, and SCIM.
Help to improve and create automations, including onboarding and offboarding processes.
Continuously identify opportunities to eliminate manual work through automation.
4+ years of experience in IT Operations or Systems Administration, including 1–2 years in a senior or manager-level role with ownership of SaaS platforms, automation, and systems integrations.
Experience working in organizations with 500–2,000+ employees, supporting a complex SaaS environment with multiple business applications.
Strong hands-on experience administering Google Workspace.
Experience administering an HRIS/Identity platform such as Rippling or a similar solution.
Experience managing multiple SaaS platforms across the organization (e.g. Slack, Microsoft 365, 1Password, Asana, Notion/Slite, Google Workspace, etc.).
Hands-on experience designing and maintaining integrations between business applications using REST APIs, Webhooks, SSO, and SCIM.
Experience building workflow automations across multiple systems (e.g. onboarding/offboarding, user provisioning, access management).
Scripting experience in Python, Bash, or PowerShell.
Good understanding of SSO, SAML, SCIM, and identity lifecycle management.
Strong troubleshooting, analytical, and problem-solving skills.
Company at a glance
AI Digital is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. We combine hands-on expertise with AI transformation—through leadership strategy workshops, practical trainings, custom builds, and ongoing innovation-as-a-service—to drive outcome-focused media performance.
We meet clients where they are and help them move fast, whether they’re navigating fragmented platforms, breaking free from walled gardens, or operationalizing AI for real-world results. No bias. No black boxes. Just performance.
Why Clients Choose AI Digital
- AI-enhanced planning and forecasting in under 30 seconds
- Custom KPI engine + proprietary metrics like the Impact Score and Accountability Score
- 99.9% premium supply access, no DSP bias
- Real-time optimization powered by machine learning and expert oversight
- Dedicated consulting to future-proof your AI readiness
We don’t just promise AI transformation - we deliver it.
We don’t replace expertise, we amplify it.
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