Client Service Manager
About this role
Build strong client relationships by understanding their goals and proactively addressing concerns.
Identify growth opportunities within small to midsize accounts to drive measurable value.
Review reports from the client’s perspective and resolve issues collaboratively with internal teams.
Manage multiple accounts efficiently, ensuring clear communication and timely deliverables.
Work closely with cross-functional teams (MPO, Growth, Planning) to keep projects aligned with client expectations.
Present campaign insights clearly and concisely, turning data into actionable recommendations.
Stay proficient with key digital advertising platforms (DV360, Meta, Google Ads) and adapt quickly to new tools and technologies.
Anticipate and resolve campaign challenges proactively, remaining flexible to client needs and market trends while continuously learning and innovating.
3+ years of experience in Account Management or Client Service (agency background is a strong plus).
Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.
A proactive and eager attitude.
Ability to handle a varied workload and occasional time pressure.
Excellent organizational skills — always two steps ahead.
Ability to work effectively both independently and as part of a team.
Company at a glance
AI Digital is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. We combine hands-on expertise with AI transformation—through leadership strategy workshops, practical trainings, custom builds, and ongoing innovation-as-a-service—to drive outcome-focused media performance.
We meet clients where they are and help them move fast, whether they’re navigating fragmented platforms, breaking free from walled gardens, or operationalizing AI for real-world results. No bias. No black boxes. Just performance.
Why Clients Choose AI Digital
- AI-enhanced planning and forecasting in under 30 seconds
- Custom KPI engine + proprietary metrics like the Impact Score and Accountability Score
- 99.9% premium supply access, no DSP bias
- Real-time optimization powered by machine learning and expert oversight
- Dedicated consulting to future-proof your AI readiness
We don’t just promise AI transformation - we deliver it.
We don’t replace expertise, we amplify it.
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