About this role
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Role:
As a Technical Support Specialist, you will be responsible for providing technical assistance to customers using software platforms and digital products. You will troubleshoot issues, investigate customer concerns, and work closely with internal teams to ensure timely and effective resolutions.
This role is ideal for someone who enjoys solving problems, understands web technologies, and has experience supporting SaaS or eCommerce platforms. While this is not a developer role, a strong understanding of HTML and CSS is required to diagnose issues, identify root causes, and communicate solutions effectively.
Must-Have Qualifications:
- Excellent English communication skills: verbal, written, and reading
- Previous experience supporting SaaS, eCommerce, or web-based platforms
- Strong troubleshooting and problem-solving skills
- Working knowledge of HTML and CSS
- Experience using ticketing systems such as Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, or similar platforms
- Ability to investigate technical issues and clearly explain solutions to customers
- Strong attention to detail and documentation skills
- Ability to work independently in a remote environment
Nice-to-Have Qualifications:
- Experience supporting Shopify, BigCommerce, WooCommerce, Magento, or similar eCommerce platforms
- Familiarity with browser developer tools and website troubleshooting
- Basic understanding of APIs, integrations, and web applications
- Experience working with customer success or implementation teams
- Exposure to JavaScript or other web technologies
- Competitive salary of 360000-840000 PHP annually
- Fully remote, long-term opportunity
- Stable full-time schedule
- Clear processes and structured work
- Opportunity to grow into higher-level roles
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