Associate - Life Claims (Support Hong Kong Markets)
About this role
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To accurately process and assess life insurance claims in accordance with company policies, service standards, and regulatory requirements. The role supports the claims operations team by ensuring efficiency, accuracy, and timeliness in claims handling for the Hong Kong and Macau markets.Are you a Health Science or Biomedical graduate exploring a career beyond laboratory, research, or hospital settings?
This opportunity allows you to apply your understanding of medical terminology, health conditions, and clinical documentation within the life insurance industry. As an Associate in Life Claims Assessment, you will review and assess life insurance claims for the Hong Kong & Macau market, ensuring that each claim is handled accurately, fairly, and efficiently.
We welcome:
Fresh graduates from Health Science, Biomedical Science, or closely related disciplines; or
Experienced candidates with a background in Life Insurance Claims.
Core Responsibilities
- Process and assess life insurance claims in compliance with company guidelines, procedures, and quality standards.
- Ensure claims decisions are properly documented, transparent, and traceable.
- Meet performance expectations for quality, turnaround time, and productivity.
- Maintain a thorough understanding of claims procedures, product knowledge, and policy terms.
- Demonstrate initiative to develop technical and analytical skills to handle wider claims scope and higher authority levels.
- Exhibit a strong customer-centric mindset by ensuring empathetic, professional, and timely communication in all interactions.
Support & Continuous Improvement
- Participate in departmental or organizational initiatives that enhance claims efficiency, process quality, and customer satisfaction.
- Support knowledge sharing and contribute to a positive, collaborative team culture.
- Perform other duties or ad hoc assignments as directed by management to support business objectives.
Job Requirements:
A degree in Health Science, Biomedical Science, Medical Science, Biotechnology, Biology, or a closely related discipline; or relevant Life Claims experience
Able to read and write Chinese and English to review documents and support claims operations for the Hong Kong & Macau market.
Strong analytical and critical-thinking skills
High attention to detail and accuracy
Ability to interpret medical and policy-related information
A customer-focused and empathetic approach
Willingness to learn and build a long-term career in insurance claims
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Company at a glance
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in the Chinese Mainland, Hong Kong SAR(4), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(5), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$360 billion as of 30 June 2026.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 45 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
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