Community Manager

Job DetailsJob Location: Austin Area - Round Rock, TX 78664JOB SUMMARY The Community Manager is a dynamic leader responsible for overseeing all aspects of our multi-family property's operations, resident relations, and financial performance. Your responsibilities will be to lead a successful team, foster a sense of community, and ensure the property's success.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
INTEGRITY: Act with honesty, honor, and transparency in all activities.
SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership

Utilize effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
Provide guidance and mentorship to the property management team, promoting teamwork and a positive work environment.
Set performance expectations, conduct regular team meetings, and provide ongoing training and development.

Resident Relations

Cultivate a positive living environment by promoting resident engagement, communication, and community events.

Address resident inquiries, concerns, and issues promptly and professionally to ensure resident satisfaction.
Coordinate maintenance, repairs, and improvements for a well-maintained property.

Financial Management

Develop and manage property budgets for cost-effective operations, revenue growth, and expense control.
Monitor rent collection, accounts receivable, and financial reporting to ensure compliance with company policies.
Develop and implement leasing strategies to optimize occupancy rates and revenue.

Vendor and Partner Relationships

Collaborate with external vendors, contractors, and partners to ensure high-quality services, timely repairs, and cost-effective solutions.

Compliance and Regulations

Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.
Maintain accurate and up-to-date records and documentation related to property operations.

Marketing and Branding

Develop and implement marketing strategies to attract and retain residents, enhance the property's online presence, and showcase its unique features.

QualificationsEDUCATION/EXPERIENCE

Bachelor’s degree in business administration, Property Management, or related field (preferred).

COMPETENCIES:

The ideal candidate will possess proven experience in property management, with a minimum of 1 year in a leadership role.
They should demonstrate strong leadership, organizational, and team management skills.
Excellent interpersonal and communication skills are essential for resident interactions and team collaboration.
Proficiency in financial management, budgeting, and financial reporting is required, along with familiarity with property management software and technology tools.
Knowledge of fair housing regulations and property management laws is crucial.
Exceptional problem-solving skills and the ability to handle complex situations with professionalism are desired.
A valid driver's license and reliable transportation are necessary.

Key Qualities

Proactive and customer-focused
Team-oriented and collaborative
Strong organizational and leadership skills
Excellent communication and interpersonal skills
Problem-solving and decision-making abilities
Adaptable and able to handle complexity with professionalism.