Customer Service
About this role
Job Description
This role is responsible for processing service and parts orders, supporting internal coordination, and handling external customer inquiries via email, phone, and Kakao E-Service. You will play a key role in ensuring smooth communication and efficient service delivery to both customers and internal teams.
🔹 Key Responsibilities
- Manage service and parts orders (entry, tracking, and follow-up)
- Handle customer inquiries through email, phone, and Kakao E-Service
- Support order processing in SAP CRM (experience is a plus, not required)
- Coordinate with internal teams to ensure timely execution
- Provide administrative and operational support as needed
🔹 What We’re Looking For
- Responsible, reliable, and detail-oriented
- Strong communication skills (both written and verbal)
- Positive attitude and teamwork mindset
- Proactive and willing to learn
Customer support or related experience is a plus, but not required—we value attitude, accountability, and collaboration
Qualifications
Bachelor’s degree is required.
Customer support or related experience is preferred, but not mandatory.
Both experienced professionals and recent graduates are welcome to apply.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
NoShift:
DayDuration:
No End DateJob Function:
Services & SupportCompany at a glance
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
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