Installation Specialist
About this role
The Installation Specialist position is responsible for installation of the full line of Agfa HealthCare DR solutions. They are the technical experts, responsible for installation at the customer location. The Installation Specialist works in coordination with the Project Manager to plan, execute, and finalize the installation according to strict deadlines and within budget.
What You'll Do (Duties & Responsibilites):
- Installs software, hardware and executes performance analysis as needed for DR and imaging.
- Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.
- Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.
- Training: Update underlying technology knowledge and receive product training from R&D.
- Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.
- Identify continuous improvement opportunities.
What You'll Bring (Education & Qualifications):
- Bachelors degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.
- 5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.
Specific skills:
- Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
- Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
- Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
- Excellent oral, written and interpersonal communications skills.
- Proven organizational and time management skills.
- Demonstrated experience adapting to change and managing priorities.
- Strong customer service skills in interacting with both internal and external customers.
- Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
- Excellent understanding of the technical services business, product launch process and healthcare environment.
- Must be eligible to travel overnight both within the US and Canada.
- Experience with and understanding of DR support and x-ray room experience
- Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
- Ability to travel up to 80%, depending upon geographic location and business needs.
Company at a glance
The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to your everyday life. Whenever you read a newspaper or visit a hospital, the Agfa-Gevaert Group is probably closely involved.
The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems in all the markets in which it operates. The company does this by offering leading edge technology, affordable solutions and innovative ways of working, based on its in-depth understanding of the businesses and the individual needs of its customers. To succeed, investing in innovation and delivering top quality solutions are key.
Operating in a responsible, sustainable and transparent way is as important. We are convinced that this is the right approach for the long-term success of our company.
Agfa’s headquarters and parent company are located in Mortsel, Belgium.
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