Trainer (SM Sta. Rosa Laguna)

Position Purpose

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.

• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.

• During instruction, provide and manage an environment that fosters trust, learning, and performance.

• Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.

• Assess student learning and performance using evaluation models and tools appropriate for the environment.

• Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications:

• Minimum 1-year work experience of the same nature and/or title in a BPO setting

• Amenable to work on site in SM City Sta. Rosa

• Amenable to work on a graveyard shift/shifting schedule

• Excellent skill in verbal and written communication to analyze, interpret, and address training needs

• Knowledge of PC applications such as MS Office, Tableau, etc.

• Ability to work in a dynamic and time-critical environment

• Ability to be flexible and quickly adapt to changing business needs and processes