About this role
Key Responsibilities
Lead & Pipeline Management
- Oversee end-to-end processing of inbound, outbound, and digital property leads.
- Enforce strict speed-to-lead response times and service level agreements (SLAs).
- Monitor stage-wise funnel conversions from inquiry to site visit and final booking.
Process & Operations
- Build and implement standard operating procedures (SOPs), calling scripts, and workflows.
- Maintain CRM hygiene, database structuring, and daily MIS reporting.
- Conduct call quality audits and continuous team training on objection handling.
Team Leadership
- Hire, manage, and scale a high-performing team of pre-sales managers and tele-callers.
- Track daily and weekly team productivity metrics and target achievement.
- Coach staff on real estate project USPs, pricing structures, and customer engagement.
Marketing & Sales Alignment
- Partner with the marketing department to evaluate digital campaign ROI and lead quality.
- Provide field-feedback on customer responses to refine target audience parameters.
- Facilitate a smooth, qualified handover of prospective buyers to the closing field-sales team.
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