Membership Sales Representative
About this role
Job DetailsJob Location: 92NY May Center - New York, NY 10128Position Type: Full TimeSalary Range: $18.00 - $22.00 Base+Commission/monthJob Category: SalesLocation: 92NY May Center - New York, NY
Pay Transparency: $18.00 - $22.00 per hour (DOE); + up to $2250.00+ monthly sales commission potential; Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.
Role and Responsibilities
The Membership Sales Representative is responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person is responsive to both current and prospective members maintaining Active's highest standards of customer service
Specific Responsibilities
Essential Functions
Meet monthly membership sales and services goal set by the Regional Manager and club General Manager
Respond to telephone and e-mail membership inquiries through the sales CRM, booking and maintaining appointments for prospective members to tour the center
Provide prospective members with an enthusiastic and informative tour
Empower and educate prospective members on the benefits of health and wellness
Present approved membership options and prices to prospective members
Complete all membership paperwork for new members, including application and orientation requirements
Track and report daily membership sales
Contribute to lead generation by distributing passes, fliers, and other materials
Develop relationships to ensure client success and encourage member referrals
Attend management meetings, trainings, and retreats
Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts
Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes
Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications
Make follow-up calls to all prospective members who failed to show for their appointments, and all guests who have not yet enrolled
Administer emergency care to members and guests in need of assistance
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor
Other Functions
Be knowledgeable about all programs and activities offered by throughout the centers
Promote club services and activities
Assist with keeping the club well stocked and clean
Attend Active Wellness site meetings and trainings
Handle injury and illness and security incident reporting
Qualifications
Qualifications and Education Requirements
Previous health club experience is a plus.
2 years of sales, client success, or account management experience preferred
Communication skills, basic computer skills, phone etiquette, customer service orientated, committed to fitness industry/environment
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong verbal communication skills
Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
AED/CPR/First Aid Certified
Proof of citizenship or legal status
Physical and Working Conditions
Ability to take the responsibility for the health and safety of others
Ability to stand for several hours in a same shift; ability to lift 25 lbs
Fitness club environment
Must follow OSHA and Active Wellness safety standards
Benefits
Health, Dental and Vision Insurance (Full Time)
Health Flexible Spending Account (Full Time)
Paid Time Off (Full Time)
Parking & Transit Flexible Spending Accounts
401(k) (Eligible after 1 year of service + 1000 work hours)
Legal Support Plan
Employee Assistance Program & Mental Health Support Service
Complimentary Club Membership and Discounts on Active Products (where applicable)
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations.
Company at a glance
Active Wellness designs fitness centers and delivers wellness services to inspire people toward a healthy, active life.
Every fitness center, corporate campus, and community may be unique, but the goal of engagement is the same. When Active is hired to manage or consult a fitness center operation, every decision is driven by member engagement. Active’s service, local community focus, and innovative programming yield the highest participation rates in the country.
Active has a growing network of partners ranging from large healthcare corporations to property management investors and locally-owned fitness centers. We leverage our best practices and services across all our partners sites, creating inspired spaces where the local community is engaged to live actively.
Services are tailored to client needs including: new facility design/development, operations management, human resources, industry-leading technology solutions, programming, and member engagement.
Our portfolio of offerings strategically supports independent, corporate, and in-house fitness centers across the country. Learn more about our services at www.activewellness.com or reach out to us directly here on LinkedIn.
And if you’re driven to inspire your community to Live Actively, we invite you to join Team Active. Our employees have continued support, training, and resources to deliver results for our members and partners. Find job openings at www.activewellness.com/careers
Top Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health flexible spending account
- Paid time off
- Parking and transit flexible spending accounts
- 401(k)
- Legal support plan
- Employee assistance program
- Mental health support service
- Complimentary club membership
- Discounts on active products
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