Service Desk Staff

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here's what's waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

Join our IT Service Desk team and play a key role in keeping our operations running smoothly. You will be the go-to expert for resolving technical issues across a broad range of systems and infrastructure, supporting end users through phone, chat, and ticketing channels while contributing to a culture of continuous improvement. This is a role for someone who thrives on solving complex problems, communicating clearly under pressure, and making a real difference for the people they support. Whether you are mentoring new team members, researching fixes for emerging issues, or collaborating on infrastructure solutions, your work will have a direct and meaningful impact.

YOUR DAILY RESPONSIBILITIES

• Troubleshoot and resolve hardware and software malfunctions using knowledge-based tools and supervisor guidance
• Manage escalated tickets promptly and close them once resolution is confirmed
• Perform advanced diagnostics, escalate third-party vendor issues, and provide supervisors with the details needed to act
• Provide IT support via phone, chat, and ticketing systems, with field support assistance when required
• Mentor new hires during their nesting period to support a smooth onboarding experience
• Document, track, and monitor end-user issues to ensure timely and effective resolution
• Research and implement fixes for new and emerging technical issues
• Support infrastructure projects and contribute to the development of new technical solutions
• Maintain and improve the accuracy of the Service Desk knowledge base
• Provide support across troubleshooting, software, configuration, network, server, email, file shares, and Data Center environments including virus and spyware detection and removal

A BIT ABOUT YOU

• Experienced in diagnosing and resolving complex technical issues across hardware, software, and network environments
• Skilled at communicating technical concepts clearly and simply to non-technical end users
• Strong analytical and problem-solving ability with keen attention to detail
• Able to follow, document, and maintain standard operating procedures with discipline and consistency
• Confident training and mentoring others in technical systems and processes
• Excellent written and verbal communication skills, including strong interpersonal and customer service capabilities
• Self-motivated and able to manage competing priorities effectively in a fast-paced environment
• Adaptable and responsive to change, with the ability to handle shifting tasks and responsibilities
• Committed to delivering high-quality customer service and maintaining a strong work ethic
• Available to work variable shifts including evenings, weekends, and public holidays

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!