About this role
Location: Honk Hong / Singapore / Incheon (other locations possible)
Job Summary:
The Manager, Operations & Sales leads operational performance while driving business growth and customer satisfaction. This role ensures operational excellence, develops customer relationships, and delivers revenue and performance targets through effective management of assigned tasks and cross-functional collaboration.
Principal Duties & Responsibilities:
- Develop and execute local sales and business development plans aligned with regional and global strategies to achieve sales, revenue, and profitability targets.
- Identify, prospect, secure, and grow new and existing customer accounts through solution selling, value creation, and effective commercial negotiations.
- Build and maintain strong customer relationships by serving as the primary point of contact, ensuring high levels of service, resolving issues promptly, and identifying opportunities to strengthen partnerships.
- Analyze market trends, customer needs, and competitive activity to identify growth opportunities, while maintaining an active sales pipeline and accurate CRM records.
- Manage assigned operations, including ULD handling, inventory management, and service delivery, ensuring compliance with company policies, industry regulations, safety, and quality standards.
- Monitor operational performance and KPIs, implementing continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction.
- Collaborate cross-functionally with Operations, ULD Management, Sales, Finance, and other support functions to drive operational excellence and achieve business objectives.
- Perform other duties as assigned.
Required Education, Experience and Skills:
- Bachelor's degree in Business, Logistics, Supply Chain Management, Marketing, or a related field preferred.
- Proven experience in operations management, sales, business development, or general management within logistics, aviation, manufacturing, or a related industry.
- Strong commercial and operational business acumen.
- Excellent customer relationship, communication, negotiation, and problem-solving abilities.
- Strong analytical mindset with the ability to make data-driven decisions.
- Results-oriented with the ability to balance operational excellence and business growth.
- Proficient in Microsoft Office and CRM systems.
- Fluent in English and the primary local language of the assigned market; additional language skills are an advantage.
Other Requirements: Readiness to travel.
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