Guest Relation Officer
About this role
Company Description
Mercure Bali Legian is a vibrant 4-star international hotel located in the heart of Legian, Bali, just steps away from the beach, shopping, and entertainment areas. As part of Accor, we are committed to delivering heartfelt hospitality and creating memorable experiences for our guests. We foster a dynamic, inclusive, and growth-oriented work environment where talents are empowered to develop and shine.
Job Description
Responsible to ensure that all guests are made to always feel comfortable and welcome in genuine warm way. Behaves and acts in exemplary fashion, embodying the brand mindset.
Qualifications
- Having experiences 2 years in the same position.
- Strong communication, negotiation, and interpersonal skills.
- Able to work individually and as a team .
- Fluent in English, both written & spoken.
- Guest oriented and service minded
Company at a glance
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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