Airport Representative
About this role
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Guest Meet & Greet: Welcome hotel guests at the airport, assist with luggage, and provide a warm first impression of the hotel.
Airport Transfers: Coordinate guest airport transfers, ensure timely vehicle arrangements, and communicate with drivers and the hotel transport team.
Guest Assistance: Support guests with directions, travel information, check-in details, and other immediate requirements at the airport.
Coordination & Communication: Maintain regular communication with the hotel front office, reservations, concierge, and transport teams regarding guest arrivals and departures.
Service & Reporting: Maintain professional grooming and conduct, handle guest concerns courteously, and prepare daily reports on arrivals, departures, transfers, and any incidents.
Company at a glance
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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