Platform Manager, ITSM
About this role
Permanent | Wellington
- Own the roadmap, strategy, governance and performance of ACC’s ServiceNow ITSM platform.
- Drive continuous improvement and service management maturity across a large enterprise environment.
- Enjoy ACC’s excellent benefits, including 9% superannuation with no mandatory employee contribution.
About us | Mō mātou
ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz
About the role | Mō te tūranga mahi
As the Platform Manager, ITSM, you will provide strategic ownership of ACC’s ServiceNow ITSM platform, ensuring it remains secure, stable, scalable and aligned with organisational priorities. Working closely with technology leaders, service management stakeholders and delivery teams, you will define platform strategy and roadmap priorities, oversee major upgrades and integrations, and ensure the platform delivers measurable business value. This is an opportunity to influence enterprise-wide service management outcomes that support ACC’s mission of helping keep Kiwis safe at work, at home, and everywhere in between.
The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
About you | Mōu
You will bring:
- Extensive experience working with ServiceNow or a comparable enterprise ITSM platform.
- Strong knowledge of ITIL service management practices, including incident, problem, change, request and CMDB processes.
- Experience in platform ownership, product ownership, business analysis or service management leadership roles.
- Proven ability to manage complex backlogs and balance competing operational, delivery and strategic priorities.
- Strong stakeholder engagement and influencing skills, with the ability to communicate effectively across technical and non-technical audiences.
- Experience working within agile delivery environments and translating business requirements into practical platform outcomes.
- Strong analytical and problem-solving skills, using data, trends and insights to drive decision making.
- A collaborative leadership style, curiosity, accountability and customer focus.
- Understanding of Te Tiriti o Waitangi and its application in organisational systems, processes and service delivery.
- You must hold New Zealand work rights at the time of application.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Wednesday 26th August 2026 1159pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number 1007119.
Company at a glance
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Top Benefits
- 9% Superannuation contribution
- No mandatory employee contribution
- Optional life insurance
- Optional income protection insurance
- Flexible working options
- Employee networks
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