Collections Officer
About this role
- Support levy customers through meaningful and solutions-focused conversations
- Join a supportive and diverse team, in an organisation with lots of opportunities
- Work on a Monday to Friday roster with no weekend work
Permanent | Wellington
About us | Mō mātou
ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future
You can find more about ACC and the work we do at www.acc.co.nz.
About the role | Mō te tūranga mahi
We have an exciting opportunity for a motivated and customer-focused Collections Officer to join our Collections & Recovery team in Wellington. Working in a contact centre environment, you'll help levy customers understand the benefits of ACC and their responsibilities through professional and efficient communication. The information you gather will help maintain the integrity of customer information while supporting your ability to negotiate payment arrangements and make decisions relating to customer accounts. You'll be part of a supportive, friendly and diverse team and gain valuable experience within a large and complex organisation that contributes to keeping Kiwis safe at work, at home, and everywhere in between.
The role is based at the Justice Centre in Wellington. Hours of work are 40 hours per week, rostered Monday to Friday between 8:00am and 6:00pm.
The appointing salary for this role is $60,486 - $62,104 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
About you | Mōu
You will bring:
- Previous contact centre, collections, or customer service experience.
- Strong verbal and written communication skills.
- Confidence to have challenging conversations and negotiate positive outcomes.
- Sound investigative, financial and numerical skills.
- Resilience and the ability to adapt in a fast-paced and changing environment.
- A self-motivated, solutions-focused mindset.
- Strong customer focus and relationship-building capability.
- A commitment to continuous improvement and openness to feedback.
- Curiosity, initiative and a positive outlook.
You must hold New Zealand work rights at the time of application.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Wednesday 26 August 2026 11:59pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected]
Company at a glance
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Top Benefits
- Superannuation scheme
- Life insurance
- Income protection insurance
- Flexible working
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