IT Helpdesk 1
About this role
**NO SPONSORSHIP GIVEN AT THIS TIME*
The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an internal user base of primarily virtual desktop users across 7 branches from a central location in Addison Texas. This job requires a customer oriented mindset.
IT Helpdesk Administrator:
- Take inbound calls or emails and work to resolve issues via internal and remote support tools
- Monitor the Help Desk ticket system Zendesk, work to resolve and clear alerts daily
- Setup new user equipment, trouble shoot user accounts, printers, and password resets
- The ability to learn quickly and adapt to changing requirements
- Create, maintain or adjust Best Practices
- Work After Hours and Weekends when required
- Provide all Tier 1 level support. Assist in escalating calls as needed
Technical Skills Required:
- Proficiency with Windows
- Experience with Office 365
- Profound logic and troubleshooting skills for software and hardware
Additional Skills Required:
- Strong interpersonal skills to effectively communicate with users, and co workers
- Understand and practice phone and email etiquette
- Must be well spoken, outgoing, organized, detail-oriented, dependable, and flexible
- Any other duties as needed
- Background Check and Drug Screen required
Company at a glance
Abel Womack is a full-service intralogistics solutions provider and the most experienced material handling company in the northeast US. We've been successfully solving our customers' material handling challenges for more than 100 years.
Based in Lawrence, MA with locations in CT and NY, the company has a staff of more than 260 people dedicated to the philosophy of excellence in customer care. Our experience deploying comprehensive and scalable material handling solutions that immediately increase productivity, efficiency and operational cost savings have made significant impacts on our customers' operations.
Our diversity of innovative products, including Raymond forklifts, Kardex carousels & shuttles, Hytrol conveyors, FANUC robots, Montel mobile racking systems, Radioshuttle, and Warehouse Management Software (WMS) and Control systems, allows us the flexibility to design a complete, unbiased solution that solves our individual customer's challenges.
Our product support group offers OEM and other parts for just about any material handling equipment. And our service technicians are factory certified to service Raymond equipment and can efficiently maintain any manufacturer's equipment.
We invite you to contact us and we will review your operation to see where we can improve efficiency while reducing your costs. Contact us today at 800.554.2887 or [email protected].
Abel Womack is an Equal Opportunity/Affirmative Action Employer.
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