Senior Customer Support Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is not a remote opportunity
• Traveling up to 5%

Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems, procedural activities and information flows and assessing the efficiency and costs of logistics processes.

What You’ll Work On

• Individual contributor that works under limited supervision.
• Requires capacity to understand specific needs or requirements to apply skills/knowledge.
• Responsible for maximizing the effectiveness of the organization’s supply chain.
• Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development.
• Use statistical modeling skills to develop, and cost justify logistics solutions to meet agreed customer needs.
• Manage inventories and tactical planning, taking into account customer's future needs.
• Manage /coordinate inter-company shipments and troubleshooting.

Required Qualifications

• Associates Degree
• Minimum 4 years work related experience

Preferred Qualifications

• Strong excel skills in additional to Power BI
• Experience with SAP, QAP, MS360 and or salesforce.
• Demonstrates success collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.