Junior Support Engineer – SAP (Hybris)
About this role
JOB DESCRIPTION
Abacus Consulting | Junior Support Engineer – SAP (Hybris)
Job Location: Lahore, Islamabad, Karachi
WHO WE ARE
At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.
WHAT WE DO
Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.
Job Summary
We are seeking a Junior Support Engineer with 1–3 years of experience to provide Level 1 and Level 2 support for the SAP Commerce (Hybris) platform. The ideal candidate will be responsible for troubleshooting application issues, performing first-line resolution, and supporting business-critical eCommerce operations while working closely with senior engineers and development teams.
Key Responsibilities
- Understands the Hybris type system, items.xml, and ServiceLayer basics (models, DAOs, converters/populators)
- Reads and writes impex; runs FlexibleSearch queries; navigates Backoffice and HAC
- Works with core commerce modules — catalog, cart, checkout, WCMS, pricing/promotions — at a functional level
- General support: logs and triages tickets in the ITSM tool (e.g. ServiceNow, Jira), follows ITIL incident/service-request handling, respects SLA timers, and executes documented runbooks before escalating
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 1–3 years of experience in application support, preferably supporting SAP Commerce (Hybris) environments.
- Basic understanding of the SAP Commerce (Hybris) architecture and platform components.
- Hands-on experience with:
- Hybris Type System and items.xml
- ServiceLayer concepts (Models, DAOs, Converters, Populators)
- Impex scripting
- FlexibleSearch queries
- Hybris Backoffice and HAC
- Functional knowledge of SAP Commerce modules, including Catalog, Cart, Checkout, WCMS, Pricing, and Promotions.
Preferred Qualifications
- SAP Commerce (Hybris) training or certification is a plus.
Company at a glance
For nearly 40 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry.
Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.
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