JOB DESCRIPTION
About this role
JOB DESCRIPTION
Abacus Consulting | Mid-Level Support Engineer – SAP (Hybris)
Location: Lahore, Karachi, Islamabad
WHO WE ARE
At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.
WHAT WE DO
Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.
Job Summary
We are looking for a Mid-Level Support Engineer with 3–6 years of experience in SAP Commerce (Hybris) to provide Level 2 and Level 3 application support. The successful candidate will independently investigate, troubleshoot, and resolve production issues across the SAP Commerce platform, perform root cause analysis, implement configuration and code fixes, and collaborate with cross-functional teams to ensure system stability and optimal performance.
Key Responsibilities
- Confident Hybris development: extensions, ServiceLayer, Spring wiring, interceptors, cron jobs, and event listeners.
- Solid understanding of commerce facades/services, checkout flows, promotion engine rules, and WCMS/CMS content issues.
- Diagnose region cache, Solr indexing, and Impex/import job failures; tune FlexibleSearch for problem queries.
- General support: independent incident and problem management under ITIL, accurate ticket documentation and categorization, meeting response/resolution SLAs, and contributing fixes back to the knowledge base and runbooks.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 3–6 years of experience supporting and developing SAP Commerce (Hybris) applications.
- Strong hands-on experience with:
- SAP Commerce extensions
- ServiceLayer architecture
- Spring Framework configuration and dependency injection
- Interceptors, Cron Jobs, and Event Listeners
- Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.
Preferred Qualifications
- SAP Commerce (Hybris) training or certification is a plus.
- Experience with cloud platforms (Azure, AWS, or GCP) is an advantage.
Company at a glance
For nearly 40 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry.
Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.
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