JOB DESCRIPTION
About this role
JOB DESCRIPTION
Abacus Consulting | Senior Support Engineer – SAP (Hybris)
Location: Lahore, Karachi, Islamabad
WHO WE ARE
At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.
WHAT WE DO
Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.
Job Summary
We are looking for a Senior Support Engineer with 6–9 years of experience in SAP Commerce (Hybris) to serve as the technical escalation point for complex Commerce incidents and problems, driving permanent fixes across the platform and its integrations.
Key Responsibilities
- Deep expertise across the Hybris stack — type system and data modeling, ServiceLayer, storefront (Accelerator/Spartacus), and OCC REST APIs.
- Strong understanding of Solr search architecture, region cache behavior, session/transaction handling, and JVM/performance troubleshooting.
- Support integrations with third-party systems — SAP ECC/S4, OMS, PIM, payment gateways, tax, CRM — via Data Hub / SAP CPI, OCC APIs, and Impex/batch feeds.
- General support: lead major incident handling and formal RCA/problem management, manage escalations and stakeholder communication during P1/P2 incidents, track SLA compliance, and mentor junior and mid-level staff on process and platform.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- 6–9 years of experience supporting and developing SAP Commerce (Hybris) applications.
- Strong hands-on experience with:
- SAP Commerce extensions
- ServiceLayer architecture
- Spring Framework configuration and dependency injection
- Interceptors, Cron Jobs, and Event Listeners
- Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.
- SAP Commerce (Hybris) training or certification.
- Experience with cloud platforms (Azure, AWS, or GCP) is an advantage.
- Good understanding of ITIL Incident, Problem, and Change Management processes.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Excellent communication, documentation, and stakeholder management skills.
Preferred Qualifications
- Experience with Linux/Unix environments, application servers (Tomcat), and log analysis.
- Familiarity with CI/CD pipelines, Git, Maven, Jenkins, and DevOps practices.
Company at a glance
For nearly 40 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry.
Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organisations.
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