Employee Relations Manager

Overview:

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

Human Resources is responsible for developing, implementing, and maintaining AARP enterprise-wide human resource strategies, initiatives, policies, procedures and related systems. This includes employee compensation and benefits, organization design and integration, talent acquisition, talent development and employee relations.

The Employee Relations and Compliance Manager is responsible for monitoring and managing workplace investigations and recommending disciplinary action, as needed. The role also tracks employee relations issues and investigation trends to identify patterns and recommend systemic solutions. Additionally, the Employee Relations and Compliance Manager partners with cross-functional teams to identify and implement solutions that improve workplace culture and employee performance.

Responsibilities:

• Determines investigative plans, conducts thorough investigations, and documents investigative summary letters and supporting documentation that succinctly captures the issue to be addressed, processes utilized to address, and recommended solutions. Calls upon the legal and ethics and compliance team for collaboration, advice, and guidance, as needed.
• Uses insights and analytics to identify, catalog, and report on workplace trends. Utilizes expertise to determine issues, diagnose employee relations problems, and identify business solutions to address issues.
• Facilitates resolution of employee issues and concerns, in conjunction with Human Resources, the employee, and management. Provides guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, and litigation avoidance. Strives to resolve internal conflict informally through appropriate conflict management and mediation techniques.
• Collaborates with Human Resources leadership and team members on the development and review of supporting documentation for all involuntary separations to ensure the organization has followed progressive discipline methods, where applicable.
• Provides advice and counsel to managers, supervisors, and employees regarding laws, regulations, policies, procedures, and practices related to employee relations matters.
• Ensures consistent application and interpretation of labor relations, employee relations, policies, contracts, and strategies. Applies knowledge of the Americans with Disabilities Act and manages the interactive process for requests for reasonable accommodation, ensuring appropriate, legally compliant solutions.
• Shares knowledge and learnings with the business and Human Resources staff on employee relations matters and best practices, including performance management, terminations, restructuring, leave management and accommodation requests, workplace drug/alcohol/violence matters, conflict resolution, etc.
• Authors and advances improvements to the organization’s policies and procedures and monitors compliance. Assists in internal audits of employee relations issues and makes recommendations to resolve issues in accordance with company policies, practices, and procedures.

Qualifications:

• Bachelor’s degree required, along with a minimum of five years of experience in Employee Relations and/or demonstrated experience and achievements in an HR Generalist capacity.
• Expertise in federal, state, and local laws and regulations, with the ability to interpret and apply HR policies.
• Ability to manage and multitask an ongoing caseload of workplace investigations while remaining highly organized and effectively navigating a matrixed stakeholder environment.
• Exceptional analytical skills, with the ability to quickly assimilate and synthesize complex data and information into a decision-making framework, communicate effectively with stakeholders at all levels, and develop compelling solutions.
• Strong listening skills and the ability to communicate clearly and effectively with stakeholders at various levels.
• Absolute discretion and confidentiality regarding sensitive information, with the highest standards of ethical conduct and integrity.
• Comfort and proficiency with technology and applications such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams), PeopleSoft, and other relevant systems.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.