Berlin, Germany · Hybrid
THE ROLE & THE TEAM As a Principal Software Engineer in Zalando’s Customer Care (CuCa) Tech department, you will be the primary architect of our transformation from traditional service models to AI-powered automated reso…
Skills: Python, Software architecture, AI/ML productionization, MLOps, Distributed systems
Berlin, Germany · On-site
THE ROLE & THE TEAM ZEOS Platform Operations is responsible for all partner-facing Zalando Logistics Solutions. Within the Partner Onboarding team, our objective is to integrate our merchants and enable them for multicha…
Skills: Merchant integration, Excel, Google Sheets, Data manipulation, Process documentation
Berlin, Germany · On-site
THE ROLE & THE TEAM As a Principal Technology Vendor Manager (all genders) you will be part of the team responsible for developing and maintaining long-standing relationships with our largest Technology vendors. The team…
Skills: Vendor management, Strategic partnerships, Contract negotiation, Cloud computing, Artificial intelligence
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: Coupa Architecture, S/4HANA Integration, Source-to-Pay (S2P), cXML/API Integration, Indirect Procurement
Berlin, Germany · On-site
THE ROLE & THE TEAM Finding clothes that truly fit is one of the biggest challenges in e-commerce fashion and the Size & Fit team is on a mission to address it. We create game-changing solutions that help Zalando’s 50+ m…
Skills: UI/UX design, Product design, Prototyping, User research, UX writing
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: OpenText VIM, SAP S/4HANA, SAP MM, SAP FI, Coupa
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: Java, Kafka, Spring Framework, Spring Batch, RESTful APIs
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: ABAP Cloud, SAP RAP, SAP CAP, Node.js, SAP BTP
Berlin, Germany · On-site
THE ROLE AND THE TEAM You'll work closely with colleagues from the team and proactively offer support. You'll make inquiries in case of problems, delays or errors and you inform your lead or senior colleagues about chall…
Skills: Operational support, Quality control, Data management, Communication, Teamwork
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: Java, Spring Framework, Spring Batch, RESTful APIs, Kafka
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP CAP, Node.js, Core Data Services (CDS), SAP BTP, OData
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP MM, SAP SD, S/4HANA, P2P, B2B
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP BRIM, SAP FI-CA, SAP Convergent Invoicing, SAP S/4HANA, O2C
Bucharest, Romania · Hybrid
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP VIM, OpenText VIM, S/4HANA, Accounts Payable, P2P
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP FI-CO, SAP DRC, SAP S/4 HANA, SAP BTP, Asset Accounting
Bucharest, Romania · Hybrid
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP MM, SAP SD, S/4HANA, P2P, B2B
Bucharest, Romania · Hybrid
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP MM, SAP SD, S/4HANA, P2P, B2B
Bucharest, Romania · On-site
THE ROLE & THE TEAM Zalando Bucharest is our newest site designed to consolidate and scale expert services, ensuring operational excellence as we evolve our global footprint. Security Incidents have a high potential to c…
Skills: Incident Response, Security Monitoring, AWS Security, Kubernetes, SIEM
Berlin, Germany · On-site
THE ROLE AND THE TEAM At Zalando, we want to help millions of customers find the perfect fit the first time around. As our Fitting Operations Assistant, you will be the backbone of our active fitting lab, keeping our ope…
Skills: Garment production, Fitting, Operational management, Organization, Stress management
Bucharest, Romania · On-site
THE ROLE & THE TEAM At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better resu…
Skills: SAP TRM, SAP BCM, SAP CLM, S/4HANA, SAP Multi-Banking Connectivity
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You will architect the transformation of customer service models into AI-powered automated resolution systems. Additionally, you will provide technical leadership across the department to ensure scalable, high-performing AI production services.
You must be a recognized expert in Python with a proven track record of deploying AI models into production at scale. Strong experience in leading cross-team projects and communicating complex technical concepts to senior management is required.
THE ROLE & THE TEAM
As a Principal Software Engineer in Zalando’s Customer Care (CuCa) Tech department, you will be the primary architect of our transformation from traditional service models to AI-powered automated resolution. You will move beyond a single team's scope to provide hands-on technical leadership for the entire department.
Your mission is to define the architecture for systems where complex AI models meet customer-facing production environments. You will ensure that automated intelligence handles high-volume customer queries monthly while maintaining a seamless "human-in-the-loop" fallback for complex cases. You will be the go-to expert for Product and Engineering Management, ensuring our technology roadmap directly supports the next generation of automated customer care.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
System Architecture for AI: Own and drive the technical design for large-scale projects that integrate Python-based AI/ML microservices into our production environment.
Applied Science Collaboration: Partner with Applied Scientists to move experimental models into reliable, high-performing production services at Zalando scale.
Strategic Automation: Design and execute technical improvements for intelligent query routing and automated response workflows that impact the long-term (2-3 year) strategic vision.
Engineering Excellence & MLOps: Act as a guardian of Operational Excellence, conducting architecture and production readiness reviews to ensure AI systems are observable and scalable.
Technical Leadership & Mentoring: Lead other Engineers across the department, enabling them to deliver complex features and proactively supporting their growth.
Innovation & Standards: Proactively contribute to setting engineering standards for AI productionization (MLOps) and influence our internal Tech Radar.
WE'D LOVE TO MEET YOU IF…
Python & Engineering Expertise: You are a recognized expert in Python with a deep understanding of software design, data modeling, and distributed systems.
AI/ML Productionization at Scale: You have a proven track record of deploying AI models into production and managing the technical debt associated with high-volume AI applications.
Complex Problem Solving: You can decompose highly ambiguous AI requirements into clear technical designs that balance business value with technical constraints.
Department-Level Impact: You have experience leading cross-team projects and managing dependencies across multiple delivery teams.
Communication & Alignment: You can explain complex AI technical concepts to non-specialists and Senior Management to drive decision-making.
Community & Talent: You are an active member of the engineering community and act as a Talent Champion for hiring and developing senior talent.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching are available
Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle. - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty. - We're building the ecosystem for fashion and lifestyle ecommerce. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our beliefs: - Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I - We promote an inclusive corporate culture that welcomes different perspectives and brings together people from diverse backgrounds. We want to ensure a non-discriminatory and supportive working environment for each of our employees to thrive. It’s a journey that all teams are on together, centered around the values we uphold. - We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
Offices: Valeska-Gert-Straße 5, Berlin, Berlin 10243, DE · Tamara-Danz-Str. 1, Berlin, Berlin 10243, DE · Vorsetzen 35, Hamburg, 20459, DE · 3 Grand Canal Quay, Grand Canal Dock, Dublin, Dublin D02 WC65, IE · Runeberginkatu 5 B, Helsinki, Uusimaa 00100, FI
Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle. - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty. - We're building the ecosystem for fashion and lifestyle ecommerce. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our beliefs: - Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I - We promote an inclusive corporate culture that welcomes different perspectives and brings together people from diverse backgrounds. We want to ensure a non-discriminatory and supportive working environment for each of our employees to thrive. It’s a journey that all teams are on together, centered around the values we uphold. - We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
Offices: Valeska-Gert-Straße 5, Berlin, Berlin 10243, DE · Tamara-Danz-Str. 1, Berlin, Berlin 10243, DE · Vorsetzen 35, Hamburg, 20459, DE · 3 Grand Canal Quay, Grand Canal Dock, Dublin, Dublin D02 WC65, IE · Runeberginkatu 5 B, Helsinki, Uusimaa 00100, FI
