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Jobs at York Automotive Group (Now Hiring) — 7 open

York Automotive Group logoYork Automotive Group

Automotive Service Advisor

Plainfield, Indiana, United States · On-site

Mid level

York Automotive of Plainfiled is seeking a professional and customer-focused Service Advisor to serve as the primary liaison between our customers and the Service Department. This role is responsible for delivering an ex…

Skills: Customer Service, Communication, Automotive Service Advising, Sales, Documentation

York Automotive Group logoYork Automotive Group

Express Lane Technician

Brazil, Indiana, United States · On-site

$15/hr–$20/hr

Entry level

York Automotive Group is seeking a detail-oriented and dependable Lube Technician to join our service team. This role is responsible for performing routine maintenance services and conducting accurate, consistent multipo…

Skills: Oil Changes, Tire Rotations, Fluid Exchanges, Multipoint Inspections, Vehicle Maintenance

York Automotive Group logoYork Automotive Group

Automotive Dealer Finance Manager

Brazil, Indiana, United States · On-site

$125k–$175k/yr

Mid level

Join York CDJR of Brazil as Our Next Finance Manager – Drive Excellence and Elevate Our Success! At York CDJR of Brazil, we're more than a dealership – we're a dynamic team committed to delivering exceptional…

Skills: Automotive Financing, Deal Closing, Negotiation, Customer Service, Aftermarket Product Sales

York Automotive Group logoYork Automotive Group

Office Assistant

Brazil, Indiana, United States · On-site

$16/hr–$19/hr

Entry level

York Automotive Group has an immediate opening for a Full-Time Office Assistant to join our growing team in Brazil, Indiana! The Office Assistant is responsible for providing administrative support and clerical tasks for…

Skills: Administrative support, Clerical tasks, Phone handling, Bank deposits, Purchase orders

York Automotive Group

Express Lane Technician

Crawfordsville, Indiana, United States · On-site

$16/hr–$18/hr

Entry level

York Chrysler Dodge Jeep has an immediate opening for a Full-Time Automotive Express Lane Technician to join our growing service department. As an Automotive Express Lane Tech, you’ll be responsible for performing …

Skills: Oil Changes, Tire Rotations, Fluid Refills, Vehicle Inspections, Tire Replacement

York Automotive Group

Automotive Service Technician

Crawfordsville, Indiana, United States · On-site

Mid level

York Chrysler Dodge Jeep, Inc. is seeking a highly motivated and skilled Service Technician to join our growing Fixed Operations team. The Service Technician is responsible for diagnosing, repairing, and maintaining vehi…

Skills: Vehicle Diagnosis, Mechanical Repair, Electrical Troubleshooting, Drivability Diagnosis, Multi-point Inspections

York Automotive Group

Business Development Representative

Plainfield, Indiana, United States · On-site

Mid level

York CDJR of Plainfield is seeking a motivated and results-driven Business Development Representative to join our growing team. As a Business Development Representative, you will be responsible for generating new leads, …

Skills: Lead Generation, Customer Relationship Management, Sales Negotiation, Product Presentation, Customer Service

York Automotive Group logo

Automotive Service Advisor

York Automotive Group

Plainfield, Indiana, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Growth And Advancement Opportunities, Ongoing Training And Development, Competitive Compensation And Benefits
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Acts as the primary liaison between customers and the service department to ensure an exceptional repair experience. Responsible for documenting vehicle concerns, presenting inspection findings, and maintaining high customer satisfaction scores.

Requirements

Requires a high school diploma and a valid driver's license with an acceptable record. Previous experience in automotive service advising is preferred along with strong interpersonal skills.

Full job description

 

York Automotive of Plainfiled is seeking a professional and customer-focused Service Advisor to serve as the primary liaison between our customers and the Service Department. This role is responsible for delivering an exceptional customer experience, maintaining consistent communication throughout the repair process, and ensuring accurate documentation and sales performance aligned with dealership standards.

Key Responsibilities

  • Provide a high level of professional customer service at every point of contact.
  • Greet customers promptly and perform thorough write-ups with accurate concern documentation.
  • Set clear expectations regarding repair timelines, costs, and communication updates.
  • Maintain consistent proactive communication (phone, text, email) throughout the repair process.
  • Present inspection findings and recommendations with transparency and integrity.
  • Obtain proper authorization for repairs and document approvals accurately.
  • Monitor repair progress and ensure timely updates to customers.
  • Support technician efficiency through clear and accurate repair order documentation.
  • Maintain CSI performance standards set by dealership management.
  • Resolve customer concerns professionally and escalate issues when necessary.
  • Call on various customer lists to increase appointment volume.
  • Perform other responsibilities and duties that may not appear in this description.

Customer Service & Communication Standards

  • Maintain a professional appearance and demeanor at all times.
  • Respond to customer inquiries within established dealership time guidelines.
  • Provide status updates at minimum at initial diagnosis, post-estimate approval, and completion.
  • Ensure customers fully understand recommended services and safety concerns.
  • Follow up after service to confirm satisfaction and address any concerns.
  • Maintain high CSI, NPS, and manufacturer survey performance.

Performance Expectations

  • Meet or exceed department gross profit and effective labor rate benchmarks.
  • Maintain high CSI/NPS scores.
  • Minimize comebacks through accurate communication and documentation.
  • Maintain organized workflow and time management.
  • Complete required training and development programs.

Qualifications

  • High school diploma or equivalent required.
  • Previous automotive service advising experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced dealership environment.
  • Valid driver’s license with acceptable driving record.

Why Join York Automotive Group?

  • Stable and reputable dealership group.
  • Growth and advancement opportunities within Fixed Operations.
  • Performance-driven culture focused on accountability and results.
  • Ongoing training and development.
  • Competitive compensation and benefits.
 
Page Break
 

 

York Automotive of Plainfield is an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.

Related keywords

Automotive ServiceCSINPSRepair OrderFixed OperationsGross ProfitEffective Labor RateDealership StandardsCustomer ExperienceVehicle Inspection

About York Automotive Group

LinkedInVisit site

We're Not #1, You Are!

Industry
Retail
Company size
201-500 employees
Headquarters
Plainfield, Indiana
LinkedIn followers
29

Offices: 2695 E Main St, Plainfield, Indiana 46168, US · 1501 Indianapolis Rd, Greencastle, Indiana 46135, US · 1765 S US Highway 231, Crawfordsville, Indiana 47933, US · 2456 W US Highway 40, Brazil, Indiana 47834, US · 2449 W US Highway 40, Brazil, Indiana 47834, US

RetailAutomotiveCustomer Service
View all jobs at York Automotive Group

About York Automotive Group

LinkedInVisit site

We're Not #1, You Are!

Industry
Retail
Company size
201-500 employees
Headquarters
Plainfield, Indiana
LinkedIn followers
29

Offices: 2695 E Main St, Plainfield, Indiana 46168, US · 1501 Indianapolis Rd, Greencastle, Indiana 46135, US · 1765 S US Highway 231, Crawfordsville, Indiana 47933, US · 2456 W US Highway 40, Brazil, Indiana 47834, US · 2449 W US Highway 40, Brazil, Indiana 47834, US

RetailAutomotiveCustomer Service
View all jobs at York Automotive Group

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