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Jobs at Whiteface Ford (Now Hiring) — 2 open

Whiteface Ford logoWhiteface Ford

BDC / Administrative Assistant

Hereford, Texas, United States · On-site

Entry level

We are hiring a BDC / Administrative Assistant to join the front office at Whiteface Ford. This role owns the customer follow-up side of the sales process: answering and responding to inbound leads quickly, keeping appoi…

Skills: Customer follow-up, Lead management, Appointment setting, CRM management, DriveCentric

Whiteface Ford logoWhiteface Ford

Service Porter

Hereford, Texas, United States · On-site

Entry level

Position Summary Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service…

Skills: Vehicle Staging, Car Washing, Detailing, Time Management, Attention To Detail

Whiteface Ford logo

BDC / Administrative Assistant

Whiteface Ford

Hereford, Texas, United States • On-site

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Entry level

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  • Full-time
  • Standard Whiteface Ford benefits
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The role involves managing inbound sales leads by responding quickly via phone, text, and email to schedule dealership visits. You will also maintain accurate records in the CRM and ensure consistent follow-up with all assigned leads.

Requirements

Candidates should be comfortable working on a computer and phone for the duration of their shift while maintaining a professional and organized demeanor. Previous customer service or administrative experience is considered a plus, though training is provided for the right candidate.

Full job description

We are hiring a BDC / Administrative Assistant to join the front office at Whiteface Ford. This role owns the customer follow-up side of the sales process: answering and responding to inbound leads quickly, keeping appointments on the calendar, and keeping our CRM (DriveCentric) accurate and current. You are the first, fast, friendly touch a customer gets, turning an inquiry into a scheduled visit to the dealership. Selling the vehicle once the customer is in the door belongs to our sales team; your job is making sure that hand-off happens as often and as fast as possible.

Reports to: Melissa Schlabs (BDC / floor manager).

Responsibilities:

  • Speed-to-lead: respond to new inbound leads (phone, text, email, web) fast. Every minute of delay costs the store a chance at the sale.
  • Appointment setting: turn a responded-to lead into a booked, confirmed visit.
  • Consistent follow-up: work assigned leads on a cadence, with no dropped or forgotten follow-ups and no unlogged CRM activity.
  • CRM hygiene: keep DriveCentric records current, log every call, text, and email, and keep tasks closed out.
  • Customer experience: friendly, organized, professional tone on every call and text.

Requirements:

  • Comfortable being on the phone and a computer for most of a shift.
  • Reliable, dependable schedule. This is a desk role tied to business hours, not flexible gig work.
  • Organized, detail-oriented, and follows through without being chased.
  • Customer-service or office/admin experience a plus. CRM experience (DriveCentric or similar) a plus but not required, we train the right person.
  • Good written and verbal communication.

Compensation: $15 per hour, not commission-based. Standard Whiteface Ford benefits apply.

Related keywords

BDCAdministrative AssistantSales processInbound leadsCRMDriveCentricAppointment settingCustomer experienceLead responseData loggingAutomotiveDealershipFront office

About Whiteface Ford

LinkedInVisit site

Biggest Work Truck Builder in Texas.

Industry
Retail
Company size
51-200 employees
Headquarters
Hereford, Texas
LinkedIn followers
270

Do you need a work truck? Or a fleet of work trucks? We've helped thousands just like you build the work truck of their dreams. Well now that you've read the pretty description, let me tell what we ACTUALLY do. We are a Ford Dealership that is integrated with the largest accessory shop in North Texas, Whiteface Customs. This gives YOU the customer, a unique opportunity. You can get a brand new Ford Super Duty and outfit it to be the perfect work truck, and never have to deal with the hassle of coordinating installs or labor ever again. We'll take care of all of it for you, and update you along the way. Even better, you can put it all in one loan if you want.

Offices: 550 N 25 MILE AVE, Hereford, Texas 79045, us

View all jobs at Whiteface Ford

About Whiteface Ford

LinkedInVisit site

Biggest Work Truck Builder in Texas.

Industry
Retail
Company size
51-200 employees
Headquarters
Hereford, Texas
LinkedIn followers
270

Do you need a work truck? Or a fleet of work trucks? We've helped thousands just like you build the work truck of their dreams. Well now that you've read the pretty description, let me tell what we ACTUALLY do. We are a Ford Dealership that is integrated with the largest accessory shop in North Texas, Whiteface Customs. This gives YOU the customer, a unique opportunity. You can get a brand new Ford Super Duty and outfit it to be the perfect work truck, and never have to deal with the hassle of coordinating installs or labor ever again. We'll take care of all of it for you, and update you along the way. Even better, you can put it all in one loan if you want.

Offices: 550 N 25 MILE AVE, Hereford, Texas 79045, us

View all jobs at Whiteface Ford

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