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Jobs at WANGS ALLIANCE CORPORATION (Now Hiring) — 5 open

WANGS ALLIANCE CORPORATION

Call Center Representative

Port Washington, New York, United States · On-site

$24/hr–$25/hr

Mid level

Job Summary: WAC Lighting is looking for a Call Center Representative to add to our sales support team in our Port Washington, NY Global Headquarters. In this role, you will be an integral part of supporting our clients …

Skills: Customer service, Technical support, Troubleshooting, Communication skills, Interpersonal skills

WANGS ALLIANCE CORPORATION

Custom Project Engineer

Port Washington, New York, United States · On-site

$85k–$100k/yr

Mid level

Job Summary: The Project Engineer is an integral part of our Sales Team. In this role you will validate custom leads, manage projects, recognize opportunities to close profitable orders, supply proactive delivery schedul…

Skills: Project Management, CAD Drawing, Mandarin Chinese, Quotation Management, Root Cause Analysis

WANGS ALLIANCE CORPORATION

Production Setup

Lithia Springs, Georgia, United States · On-site

$20/hr–$21/hr

Entry level

Job Title: Warehouse Picker Job Location: Lithia Springs, Georgia If you enjoy...Staying active throughout your workdayWorking in a fast-paced warehouse environmentPicking and fulfilling orders with accuracy and attentio…

Skills: Order Picking, RF Scanner, Inventory Control, Forklift Operation, Pallet Jack Operation

WANGS ALLIANCE CORPORATION

Information Data Administrator

Port Washington, New York, United States · On-site

$75k–$90k/yr

Senior

Job Summary: The Information Data Administrator is responsible for the governance, accuracy, integrity, and maintenance of global product and supply chain master data across The WAC Group. This position serves as the pri…

Skills: Master Data Management, Data Governance, SAP, Data Stewardship, Microsoft Excel

WANGS ALLIANCE CORPORATION

Customer Account Specialist - HYBRID!

Port Washington, New York, United States · Hybrid

$66k–$68k/yr

Mid level

ASK ABOUT OUR PERFORMANCE BASED SALES INCENTIVES! Inside Sales & Customer Account Specialist Hybrid | Port Washington, NY 11050 (Western Nassau County / Long Island) Check out our address! Drive Sales Growth for an Indus…

Skills: Customer Service, Relationship Building, CRM Systems, Inside Sales, Account Management

Call Center Representative

WANGS ALLIANCE CORPORATION

Port Washington, New York, United States • On-site

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Mid level

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  • $24/hr–$25/hr
  • Full-time
  • Paid time off, Medical coverage, Dental coverage, Vision coverage, Life insurance, 401(k)
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Call Center Representative will provide professional customer service and technical support for lighting products via phone, chat, and email. They are responsible for managing customer inquiries, maintaining database accuracy, and working collaboratively to meet team performance goals.

Requirements

Candidates must have at least 2 years of experience in a customer-facing or call center role. Strong communication, analytical, and organizational skills are required, along with proficiency in computer software applications.

Full job description

Job Summary:

WAC Lighting is looking for a Call Center Representative to add to our sales support team in our Port Washington, NY Global Headquarters. In this role, you will be an integral part of supporting our clients through customer service, and technical support.


Major Duties and Responsibilities:

  • Answer incoming customer, live chats, and sales e-mails inquires in an accurate, efficient and courteous manner.
  • Work in a team environment to exceed client expectations.
  • Act as a customer liaison by providing exceptional professional level customer service.
  • Manage and resolve general customer service issues.
  • Handle technical troubleshooting for lighting products - Training provided.
  • Build and maintain relationships with key customers.
  • Effectively manage multiple projects and assignments through completion.
  • Maintain a high level of product knowledge.
  • Manage the integrity and accuracy of the database.

 

Critical Success Factors

  • Ability to hit monthly goals such as call, live chat and working rate targets
  • Ability to work as a team player to hit team goals such as drop call targets
  • Ability to take self-guided product trainings in a timely and efficient matter

 

Requirements:

  • 2+ years of experience working directly with customers, preferably in a call center environment.
  • Superior customer service skills.
  • Strong interpersonal, analytical, verbal and written communication skills.
  • Ability to interact and communicate with individuals at all levels of the organization.
  • Attention to detail in composing materials, establishing priorities and meeting deadlines.
  • Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.
  • Strong organization and attention to detail skills a must.
  • Strong knowledge of a variety of computer software applications - SAP a big plus 

We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted.

WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

Please note, all responsibilities outlined in the above job description are subject to change as business needs change . All efforts will be made to ensure proper notice is given for changes in responsibilities.

Related keywords

Call CenterCustomer ServiceTechnical SupportLighting ProductsSAPDatabase ManagementTroubleshootingSales SupportCommunicationProject ManagementData IntegrityLive ChatEmail SupportRelationship Management

About WANGS ALLIANCE CORPORATION

LinkedIn
Company size
2-10 employees
Founded
2000
Headquarters
Port Washington, New York
LinkedIn followers
2

Offices: 44 HARBOR PARK DR, Port Washington, New York 11050, us

View all jobs at WANGS ALLIANCE CORPORATION

About WANGS ALLIANCE CORPORATION

LinkedIn
Company size
2-10 employees
Founded
2000
Headquarters
Port Washington, New York
LinkedIn followers
2

Offices: 44 HARBOR PARK DR, Port Washington, New York 11050, us

View all jobs at WANGS ALLIANCE CORPORATION
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