PRINCIPAL FOCUS: Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable and efficient advice and assistance to enable customers to rent the appropriate …
Skills: Customer Service, Equipment Preparation, Up-selling, Interpersonal Skills, Communication Skills
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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Rental Consultant provides professional advice to customers to ensure they rent the appropriate products while managing equipment preparation and testing. They are also responsible for front counter service, including up-selling and managing client communications via phone and email.
Requirements
Candidates must be graduates of a recognized photographic or video program with at least one year of industry experience. Proficiency in Microsoft Office and experience with computerized inventory or ERP systems is required.
Full job description
PRINCIPAL FOCUS
Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience.
PRIMARY RESPONSIBILITIES
Provision of best in class service to customers
Assess and analyze customer requests either in person, via emails or phone calls or when prepping equipment, to ensure that the best solution is provided for the customer’s needs.
When Prepping equipment:
Prep equipment orders quickly and on a timely basis
Conduct tasks carefully and thoroughly
Test, double check and store accurately
Keep personally up to date on products through Visnet, seminars, web, magazines, discussions with colleagues, membership in associations etc.
Keep environment organized, clean and tidy Work on other various projects and tasks as assigned.
When providing Front Counter service:
Create optimal rental opportunities through:
Offering attachments and other ‘up-selling’ as appropriate
Follow up on quotes
Follow up calls to previous customers
When providing Client Communications service:
Make our phone and email customers feel cared about and cared for on an efficient and timely basis through:
Timely response to phone calls and emails
Thorough and timely resolution to customer requests and needs
Efficient completion and processing of orders
Investigation and resolution on outstanding orders.
COMPETENCIES
Excellent interpersonal skills to deal with all types of people in a positive fashion
Excellent communications skills both in terms of clear conversational skills and in terms of listening/hearing the customer, and providing clear information back to the customer.
Excellent command of the English language. Bilingual English/French would be an asset.
Detailed and accurate.
Ability to multi-task.
Comfortable working in a fast-paced environment.
Presents a professional image to match the Vistek brand.
Able to lift 40 lbs.
QUALIFICATIONS AND EXPERIENCE
Graduate of a recognized college or university photographic or video program
Minimum of one year working in an industry environment
Competent in Microsoft suite
Comfortable using computerized inventory or other ERP system
Previous retail experience considered a definite asset.
Vistek proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required.
We thank all candidates for their interest, but please note that only those candidates selected for an interview will be contacted.
For 40 years and counting, Vistek has been the choice of imaging professionals and enthusiasts.
Vistek is much more than just a camera store, we are a photo and video solutions provider, carrying Canada's largest selection of photo and video accessories allowing our industry professionals to put together the right mix of products to suit your specific needs.
Offices: 496 Queen Street East, Toronto, Ontario M5A 4G8, CA · 5840 Mavis Road, Mississauga, ON L5V 3B7, CA · 499 Bank Street, Ottawa, ON K2P 1Z2, CA · 1231 10th Avenue SW, Calgary, AB T3C 0J3, CA · 10569 109th Street NW, Edmonton, AB T5H 3B1, CA
PHOTOVIDEOPRINTERSINKSPAPERLIGHTINGBACKGROUNDSGRIPDIGITAL BACKSMEDIUM FORMAT
For 40 years and counting, Vistek has been the choice of imaging professionals and enthusiasts.
Vistek is much more than just a camera store, we are a photo and video solutions provider, carrying Canada's largest selection of photo and video accessories allowing our industry professionals to put together the right mix of products to suit your specific needs.
Offices: 496 Queen Street East, Toronto, Ontario M5A 4G8, CA · 5840 Mavis Road, Mississauga, ON L5V 3B7, CA · 499 Bank Street, Ottawa, ON K2P 1Z2, CA · 1231 10th Avenue SW, Calgary, AB T3C 0J3, CA · 10569 109th Street NW, Edmonton, AB T5H 3B1, CA
PHOTOVIDEOPRINTERSINKSPAPERLIGHTINGBACKGROUNDSGRIPDIGITAL BACKSMEDIUM FORMAT