Hidalgo del Parral, Chihuahua, Mexico · Remote OK
Company Overview Validation Cloud is the AI platform powering Web3 finance. The company delivers products across Data x AI, Staking, and Node API—trusted by billions in staked assets with #1 global node performance. At t…
Skills: Technical Support, Distributed Systems, Cloud-Native Environments, Opsgenie, Datadog
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Serve as the primary technical liaison for enterprise customers to resolve production issues and maintain high availability of blockchain infrastructure. Collaborate with engineering teams to triage complex problems, improve monitoring dashboards, and lead incident response.
Requires over 6 years of experience in customer-facing technical support with strong debugging skills in distributed systems and cloud environments. Proficiency with monitoring tools like Datadog and experience with on-call rotations is essential.
As a Senior Support Engineer, you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products. You'll serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale. This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution.
You will work across teams to triage complex issues, drive operational improvements, and help scale support processes to meet the needs of our growing customer base. You’ll also have a hand in evolving our tooling, documentation, and monitoring to make support more efficient and proactive.
💸 Competitive salary and equity options
🏥 Comprehensive health insurance coverage, including medical, dental, and vision
🌴 Generous vacation time and paid time off
🌍 Fully remote work
🏙️ Biannual company offsite
🤝 Dynamic and collaborative work environment
🚀 Opportunity to work with a talented and passionate team in a fast-growing industry
📱Cell Phone Stipend
💻 Hardware included
Validation Cloud is proud to be an equal opportunity employer and does not discriminate on the basis of race, religion, sex, national origin, age, disability, or any other legally protected status. We welcome and encourage applicants from all backgrounds and identities to apply for this position!
🛡️ Integrity We empower our team to do the right thing, even when no one is watching. We encourage exuding and practicing trust so that our team members always ask for help when they need it and trust their team’s input.
⭐ Commitment to Excellence We’re constantly raising the bar to meet our standard of a “high-degree of execution.” We practice this standard daily in interactions with our team and customers to ensure excellence in everything we do.
🎯 Determination We never ever give up. Our team isn’t deterred by short-term disappointments and we challenge ourselves to deliver customer results efficiently and effectively no matter what.
🏆 Solutions Orientation We’re a low ego team with an insatiable desire to find the right answer and fix the problem. No task is too small because we have a bias towards action and finding the solution for our customers.
At Validation Cloud, we’re not just supporting Web3—we’re redefining how institutions access and analyze blockchain data. With cutting-edge products across Data x AI, Staking, and Node API, we’re creating measurable impact in a fast-moving space that’s shaping the future of the internet. Join us and play a pivotal role in building the AI platform powering Web3 finance!
The AI Platform Powering Web3 Finance. Reimagined access to data, billions in staked assets, #1 global node performance.
Validation Cloud is a Web3 data streaming and infrastructure company that connects organizations into Web3 through a fast, scalable, and intelligent platform. Headquartered in Zug, Switzerland, Validation Cloud offers highly performant and customizable products in staking, node, and data x AI. Learn more at validationcloud.io
Offices: Zug, CH
The AI Platform Powering Web3 Finance. Reimagined access to data, billions in staked assets, #1 global node performance.
Validation Cloud is a Web3 data streaming and infrastructure company that connects organizations into Web3 through a fast, scalable, and intelligent platform. Headquartered in Zug, Switzerland, Validation Cloud offers highly performant and customizable products in staking, node, and data x AI. Learn more at validationcloud.io
Offices: Zug, CH
