New Castle, Delaware, United States · On-site
$80k–$100k/yr
Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new material…
Skills: Help desk support, Systems administration, Windows operating systems, Microsoft 365, Active directory
Wilmington, Delaware, United States · On-site
$100k–$115k/yr
Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new material…
Skills: Super critical fluid chromatography, High performance liquid chromatography, Trituration, Recrystallization, HPLC/MS
Shannon, Shannon Municipal District, Ireland · On-site
At Universal Display Corporation (Nasdaq: OLED) (UDC), we’re changing the way people see the world. If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining …
Skills: Process development, Scale-up, Synthetic chemistry, Analytical methods, GC-FID
Ewing Township, Michigan, United States · On-site
$105k–$120k/yr
At Universal Display Corporation (Nasdaq: OLED) (UDC), we’re changing the way people see the world. If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining …
Skills: Organic Synthesis, Organometallic Chemistry, Route Design, Purification, Characterization
New Castle, Delaware, United States · On-site
$75k–$90k/yr
Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new material…
Skills: EHS Compliance, Industrial Hygiene, Process Safety, Job Safety Analysis, Process Hazard Analysis
New Castle, Delaware, United States • On-site
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The Senior Help Desk Administrator provides advanced end-user support, systems administration, and project support across the company's technology environment. Responsibilities include troubleshooting hardware and software, managing IT inventory, and maintaining technical documentation for various locations.
Candidates must have at least 5 years of progressive experience in help desk or systems support within a corporate environment. Proficiency in Windows workstations, Microsoft 365, Active Directory, and network connectivity concepts is required.
Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.
Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.
We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!
Job Summary:
The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.
Key Responsibilities:
Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.
Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.
Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.
Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.
Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.
Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.
Track IT inventory and support global asset tracking, device management, and lifecycle management practices.
Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.
Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.
Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.
Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.
Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.
Track and report ticket metrics, monthly status data, and support activity trends.
Contribute to training on existing, new, and emerging technologies.
Follow procedures that support company standards, ISO requirements, and internal IT governance practices.
Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.
Required Qualifications:
5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.
Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.
Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.
Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.
Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.
Ability to write clear technical documentation, routine reports, procedures, and end-user communications.
Strong communication, organization, time management, follow-up, and prioritization skills.
Proven ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.
Ability and willingness to travel between the Delaware and New Jersey offices as needed.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.
Preferred Experience
SharePoint administration experience, including permissions, site support, workflows, and Microsoft 365 integration.
Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.
Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.
Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.
Current Benefits at Adesis Inc.:
Competitive base salary and annual bonus program
Medical/Prescription Drug coverage, Dental, and Vision for employees and family
Option of Health and Dependent Flexible Spending Accounts (FSAs)
Option of Health Savings Account (HSA)
Group Term Life insurance, short term disability, and long-term disability benefits for employees
Employee Stock Purchase Plan (ESPP)
401(k) company contribution
Annual charitable matching gift
Generous Paid Time Off
Annual compensation range: $80k-100k
At Adesis Inc., base pay is one part of our total compensation package. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the annual salary range only, and does not include bonus, equity or sales incentives, if applicable.
Lighting up the global OLED revolution with its proprietary OLED technologies and phosphorescent materials.
Universal Display Corporation (Nasdaq: OLED) is lighting up the OLED revolution with its proprietary OLED technologies and proprietary phosphorescent materials. The Company is a world-class IP innovator, technology developer, patent licensor and materials supplier for the rapidly growing OLED markets. We are a leader in developing and delivering state-of-the-art, organic light emitting diode (OLED) technologies, materials and services to the display and lighting industries. Founded in 1994, the Company currently owns or has exclusive, co-exclusive or sole license rights with respect to more than 6,000 issued and pending patents worldwide. Universal Display licenses its proprietary technologies, including its breakthrough high-efficiency UniversalPHOLED® phosphorescent OLED technology, that can enable the development of low power and eco-friendly displays and lighting. The Company also develops and offers high-quality, state-of-the-art UniversalPHOLED materials that are recognized as key ingredients in the fabrication of OLEDs with peak performance. In addition, Universal Display delivers innovative and customized solutions to its clients and partners through technology transfer, collaborative technology development and on-site training. Headquartered in Ewing, New Jersey, with international offices in China, Hong Kong, Ireland, Japan, South Korea, and Taiwan, and wholly-owned subsidiary Adesis, Inc. based in New Castle, Delaware, Universal Display works and partners with a network of world-class organizations. To learn more about Universal Display Corporation, please visit https://oled.com.
Offices: 250 Phillips Blvd, Ewing, New Jersey 08618, US
Lighting up the global OLED revolution with its proprietary OLED technologies and phosphorescent materials.
Universal Display Corporation (Nasdaq: OLED) is lighting up the OLED revolution with its proprietary OLED technologies and proprietary phosphorescent materials. The Company is a world-class IP innovator, technology developer, patent licensor and materials supplier for the rapidly growing OLED markets. We are a leader in developing and delivering state-of-the-art, organic light emitting diode (OLED) technologies, materials and services to the display and lighting industries. Founded in 1994, the Company currently owns or has exclusive, co-exclusive or sole license rights with respect to more than 6,000 issued and pending patents worldwide. Universal Display licenses its proprietary technologies, including its breakthrough high-efficiency UniversalPHOLED® phosphorescent OLED technology, that can enable the development of low power and eco-friendly displays and lighting. The Company also develops and offers high-quality, state-of-the-art UniversalPHOLED materials that are recognized as key ingredients in the fabrication of OLEDs with peak performance. In addition, Universal Display delivers innovative and customized solutions to its clients and partners through technology transfer, collaborative technology development and on-site training. Headquartered in Ewing, New Jersey, with international offices in China, Hong Kong, Ireland, Japan, South Korea, and Taiwan, and wholly-owned subsidiary Adesis, Inc. based in New Castle, Delaware, Universal Display works and partners with a network of world-class organizations. To learn more about Universal Display Corporation, please visit https://oled.com.
Offices: 250 Phillips Blvd, Ewing, New Jersey 08618, US
