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Full-time
Posted 3d ago
~40 hrs/week
Responsibilities
The Front Desk Agent manages guest check-ins and check-outs while providing professional information and services. They are responsible for handling cash transactions, managing reservations, and maintaining a positive guest experience.
Requirements
Candidates must be at least 16 years old and possess strong customer service skills. The role requires the ability to stand for long hours and flexibility to work various shifts, including evenings, weekends, and holidays.
Full job description
Job Description:
The Front Desk Agent serves as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
Essential Functions:
Responds in a professional and courteous manner to arriving, departing and in-house guests
by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.
Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio.
Corrects any problems that may have been added to the folio to ensure a satisfied guest at check-out.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Answers questions and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by answering questions and taking care of customers concerns in a timely and knowledgeable manner, in person and on the phone.
Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting requests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
Maintains a friendly, cheerful, and courteous demeanor always.
Performs the shift check list to ensure accuracy of all aspects of the shift.
Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor
Knowledge, Skills, and Abilities:
Must be willing to work multiple shifts (1st, 2nd and 3rd)
Must be willing to work evenings, weekends, and holidays as needed.
Must be 16 years of age
Credentials and Experience:
Strong customer service skills
Physical Requirements:
Physically capable of standing for long hours.
Disclaimer:
The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Related keywords
Front DeskHospitalityGuest RelationsCheck-inCheck-outFolioCash HandlingHotel ManagementReservationsCustomer SatisfactionTelephone EtiquetteOccupancyRevenue
Onvo is the premier network of hospitality businesses serving the motorists of Pennsylvania and New York. Founded in 1988 , Onvo has grown into a network of over 50 businesses, including 40 travel plazas, 6 hotels, and 25 quick-service and full-service restaurants. Whether you're far from home or right down the street, Onvo is dedicated to providing you with service that is always quick, always kind, and always convenient.
Offices: 2227 Scranton Carbondale Hwy, Scranton, PA 18508, US
Onvo is the premier network of hospitality businesses serving the motorists of Pennsylvania and New York. Founded in 1988 , Onvo has grown into a network of over 50 businesses, including 40 travel plazas, 6 hotels, and 25 quick-service and full-service restaurants. Whether you're far from home or right down the street, Onvo is dedicated to providing you with service that is always quick, always kind, and always convenient.
Offices: 2227 Scranton Carbondale Hwy, Scranton, PA 18508, US