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Jobs at The Marco Company (Now Hiring) — 2 open

The Marco Company logoThe Marco Company

CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Fort Worth, Texas, United States · On-site

$20/hr–$25/hr

Senior

Our Mission in Customer Service To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build. What You’ll Own Manage the full ord…

Skills: Order Management, B2B Customer Service, CRM Management, ERP Software, Quoting

The Marco Company logoThe Marco Company

MIG WELDER

Fort Worth, Texas, United States · On-site

Entry level

Job Summary Performs a variety of tasks under close supervision of higher-level employees. These tasks may include Joining, fabricating and repairing metal and other weldable material by applying appropriate welding tech…

Skills: MIG Welding, TIG Welding, Blueprint Reading, Fabrication, Metal Repair

The Marco Company logo

CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

The Marco Company

Fort Worth, Texas, United States • On-site

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Senior

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  • $20/hr–$25/hr
  • Full-time
  • Competitive Hourly Pay, Performance-based Growth, Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Manage the full B2B order lifecycle from purchase order to delivery, including accurate data entry and quote preparation. Serve as the primary point of contact for customers while partnering with sales and operations to resolve issues.

Requirements

Requires over 5 years of customer service experience, preferably within a B2B manufacturing environment. Proficiency in Microsoft 365, ERP systems (Macola preferred), and CRM tools (Monday.com preferred) is expected.

Full job description

Our Mission in Customer Service

To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.

What You’ll Own

  • Manage the full order lifecycle from PO to delivery
    • Enter orders accurately (pricing, lead times, item details)
    • Serve as the primary customer contact and resolve issues
    • Prepare quotes and freight estimates
    • Partner with sales and operations to drive outcomes
    • Maintain CRM updates and accurate customer records

Day in the Life

  • Review priorities and incoming orders as assigned
  • Process orders and coordinate internally
  • Support customers and sales partners
  • Work on quotes and problem resolution
  • Follow-ups and system updates

What You Bring

  • 5+ years of customer service experience
    • B2B experience, preferably at a manufacturing company
    • Strong organizational skills and attention to detail
    • Excellent communication and an ownership mindset
  • Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred)
    • Strong business references that speak to reliability, ownership, and performance

 

Benefits

  • Competitive hourly pay
    • Performance-based growth
    • PTO, health, dental, and vision
    • 401(k) with company match
    • Overtime opportunities

 

Pay

$20–$25/hour (based on experience, performance & attitude)

Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band

 

“Marco Company is an Equal Employment Opportunity (EEO) employer.”

 

 

Related keywords

B2BOrder ManagementManufacturingMacolaMonday.comCRMERPPurchase OrdersFreight EstimatesCustomer ServiceAccount ManagementMicrosoft 365

About The Marco Company

LinkedInVisit site

Full spectrum retail solutions

Industry
Retail
Company size
51-200 employees
Founded
1984
Headquarters
Fort Worth, TX
LinkedIn followers
1,697

At the Marco Company, we specialize in providing merchandising solutions for the retail industry. We have thousands of standard fixtures for both grocery and retail store departments; available in wood, metal and plastic. If you can't find what you're looking for, we'll be happy to customize a solution to fit your needs.

Offices: 3209 Marquita Drive, Fort Worth, TX 76116, US

Store PlanningIn-House DesignIntegrated ManufacturingStock & Custom FixturesOn-Site InstallationStock & Custom MillworkCase Refurbishingand Asset ProtectionConsumer GoodsE-Commerce
View all jobs at The Marco Company

About The Marco Company

LinkedInVisit site

Full spectrum retail solutions

Industry
Retail
Company size
51-200 employees
Founded
1984
Headquarters
Fort Worth, TX
LinkedIn followers
1,697

At the Marco Company, we specialize in providing merchandising solutions for the retail industry. We have thousands of standard fixtures for both grocery and retail store departments; available in wood, metal and plastic. If you can't find what you're looking for, we'll be happy to customize a solution to fit your needs.

Offices: 3209 Marquita Drive, Fort Worth, TX 76116, US

Store PlanningIn-House DesignIntegrated ManufacturingStock & Custom FixturesOn-Site InstallationStock & Custom MillworkCase Refurbishingand Asset ProtectionConsumer GoodsE-Commerce
View all jobs at The Marco Company

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