CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)
Fort Worth, Texas, United States · On-site
$20/hr–$25/hr
Senior
Our Mission in Customer Service To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build. What You’ll Own Manage the full ord…
Job Summary Performs a variety of tasks under close supervision of higher-level employees. These tasks may include Joining, fabricating and repairing metal and other weldable material by applying appropriate welding tech…
Skills: MIG Welding, TIG Welding, Blueprint Reading, Fabrication, Metal Repair
CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)
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$20/hr–$25/hr
Full-time
Competitive Hourly Pay, Performance-based Growth, Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance
Posted 10d ago
~40 hrs/week
Responsibilities
Manage the full B2B order lifecycle from purchase order to delivery, including accurate data entry and quote preparation. Serve as the primary point of contact for customers while partnering with sales and operations to resolve issues.
Requirements
Requires over 5 years of customer service experience, preferably within a B2B manufacturing environment. Proficiency in Microsoft 365, ERP systems (Macola preferred), and CRM tools (Monday.com preferred) is expected.
Full job description
Our Mission in Customer Service
To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.
What You’ll Own
Manage the full order lifecycle from PO to delivery • Enter orders accurately (pricing, lead times, item details) • Serve as the primary customer contact and resolve issues • Prepare quotes and freight estimates • Partner with sales and operations to drive outcomes • Maintain CRM updates and accurate customer records
Day in the Life
Review priorities and incoming orders as assigned
Process orders and coordinate internally
Support customers and sales partners
Work on quotes and problem resolution
Follow-ups and system updates
What You Bring
5+ years of customer service experience • B2B experience, preferably at a manufacturing company • Strong organizational skills and attention to detail • Excellent communication and an ownership mindset
Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred) • Strong business references that speak to reliability, ownership, and performance
Benefits
Competitive hourly pay • Performance-based growth • PTO, health, dental, and vision • 401(k) with company match • Overtime opportunities
Pay
$20–$25/hour (based on experience, performance & attitude)
Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band
“Marco Company is an Equal Employment Opportunity (EEO) employer.”
At the Marco Company, we specialize in providing merchandising solutions for the retail industry. We have thousands of standard fixtures for both grocery and retail store departments; available in wood, metal and plastic. If you can't find what you're looking for, we'll be happy to customize a solution to fit your needs.
Offices: 3209 Marquita Drive, Fort Worth, TX 76116, US
At the Marco Company, we specialize in providing merchandising solutions for the retail industry. We have thousands of standard fixtures for both grocery and retail store departments; available in wood, metal and plastic. If you can't find what you're looking for, we'll be happy to customize a solution to fit your needs.
Offices: 3209 Marquita Drive, Fort Worth, TX 76116, US