The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors …
Visitor Services Supervisor The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience.…
Café Service Staff Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience. Become familiar with and perform all aspects of the front side of the Café; this inclu…
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Part-time
Posted 2d ago
Apply by Sep 24
~28 hrs/week
Responsibilities
The Supervisor leads café operations by training and mentoring staff while ensuring high productivity and superior customer service. They are also responsible for administrative tasks, fiduciary cash management, and maintaining food quality standards.
Requirements
Candidates must have at least one year of café restaurant supervisory experience and knowledge of food safety standards. Excellent communication skills and the availability to work evenings, weekends, and holidays are required.
Full job description
The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.
Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends. Reports to: General Manager of Café Services Status: Part-time, Non-exempt, not tip eligible Salary: $17.76/hr. Responsibilities:
Supervisory Responsibilities (50%):
Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
Supports ongoing learning and development of team members
Directs Café staff by prioritizing duties and ensuring productivity
Oversees wine bar for events
Helps to create and foster a respectful and inclusive team environment
Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
Café Services (30%):
Provides exemplary customer service to guests while working shifts alongside Café Services staff
Works with Café Manager to troubleshoot POS system and other front of house equipment
Interacts with guests to get feedback on product quality and service levels
Handles visitor inquiries, complaints, and requests
Maintains safety and food quality standards at all times and in all areas of the Café
Maintains supply inventory of office and Café
Receives and puts away deliveries
In partnership with the Café Manager, modify or create menus that meet quality standards
Prepare meals and prep support as needed
Administrative Responsibilities (20%):
Ensures all end of day reporting is completed
Assist in register programming, end of month reporting, and inventory
Maintain up to date knowledge of industry standards and best practices
Qualifications:
Must have excellent customer service and communication skills
Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
Minimum of 1 year of café restaurant supervisory experience required
Knowledge of food safety standards and best practices
Must have basic computer skills, experience with Points of Sale (POS) systems a plus
Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
Availability to work weekend and evening hours
Clearance of a criminal background check
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.
Located on the Pittsburgh estate of late-19th-century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.
Offices: 7227 Reynolds St, Pittsburgh, Pennsylvania, US
Located on the Pittsburgh estate of late-19th-century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.
Offices: 7227 Reynolds St, Pittsburgh, Pennsylvania, US