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Jobs at The Frick Pittsburgh Museums and Gardens (Now Hiring) — 3 open

The Frick Pittsburgh Museums and Gardens logoThe Frick Pittsburgh Museums and Gardens

Cafe' Services Supervisor (Part-Time)

Pittsburgh, Pennsylvania, United States · On-site

Mid level

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors …

Skills: Customer Service, Staff Training, POS Systems, Cash Handling, Food Safety Standards

The Frick Pittsburgh Museums and Gardens logoThe Frick Pittsburgh Museums and Gardens

Visitor Services Supervisor (Part-Time)

Pittsburgh, Pennsylvania, United States · On-site

Mid level

Visitor Services Supervisor The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience.…

Skills: Supervision, Ticketing Operations, Customer Service, POS Systems, Staff Scheduling

The Frick Pittsburgh Museums and Gardens logoThe Frick Pittsburgh Museums and Gardens

Frick Cafe' Service Staff

Pittsburgh, Pennsylvania, United States · On-site

Mid level

Café Service Staff Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience. Become familiar with and perform all aspects of the front side of the Café; this inclu…

Skills: Customer Service, Cash Handling, POS Systems, Food Preparation, Table Service

The Frick Pittsburgh Museums and Gardens logo

Cafe' Services Supervisor (Part-Time)

The Frick Pittsburgh Museums and Gardens

Pittsburgh, Pennsylvania, United States • On-site

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Mid level

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  • Part-time
  • Posted 2d ago
  • Apply by Sep 24
  • ~28 hrs/week

Responsibilities

The Supervisor leads café operations by training and mentoring staff while ensuring high productivity and superior customer service. They are also responsible for administrative tasks, fiduciary cash management, and maintaining food quality standards.

Requirements

Candidates must have at least one year of café restaurant supervisory experience and knowledge of food safety standards. Excellent communication skills and the availability to work evenings, weekends, and holidays are required.

Full job description


The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

Hours:   28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Reports to: General Manager of Café Services
Status:  Part-time, Non-exempt, not tip eligible

Salary:  $17.76/hr.          
Responsibilities:
  1. Supervisory Responsibilities (50%):
  •   Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
  •   Supports ongoing learning and development of team members
  •   Directs Café staff by prioritizing duties and ensuring productivity
  •   Oversees wine bar for events
  •   Helps to create and foster a respectful and inclusive team environment
  •   Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
 
  1. Café Services (30%):
  •   Provides exemplary customer service to guests while working shifts alongside Café Services staff
  •   Works with Café Manager to troubleshoot POS system and other front of house equipment
  •   Interacts with guests to get feedback on product quality and service levels
  •   Handles visitor inquiries, complaints, and requests
  •   Maintains safety and food quality standards at all times and in all areas of the Café
  •   Maintains supply inventory of office and Café
  •   Receives and puts away deliveries
  •   In partnership with the Café Manager, modify or create menus that meet quality standards
  •   Prepare meals and prep support as needed
 
  1. Administrative Responsibilities (20%):
  •   Ensures all end of day reporting is completed
  •   Assist in register programming, end of month reporting, and inventory
  •   Maintain up to date knowledge of industry standards and best practices


Qualifications:
  •   Must have excellent customer service and communication skills
  •   Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
  •   Minimum of 1 year of café restaurant supervisory experience required
  •   Knowledge of food safety standards and best practices
  •   Must have basic computer skills, experience with Points of Sale (POS) systems a plus
  •   Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
  •   Availability to work weekend and evening hours
  •   Clearance of a criminal background check


The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

              
 

Related keywords

POS SystemFood SafetyCustomer ServiceHospitalityCash HandlingInventory ControlStaff SupervisionWine BarFiduciary ResponsibilityRetail OperationsMenu DevelopmentInclusive Workplace

About The Frick Pittsburgh Museums and Gardens

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
51-200 employees
Headquarters
Pittsburgh, Pennsylvania
LinkedIn followers
1,692

Located on the Pittsburgh estate of late-19th-century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.

Offices: 7227 Reynolds St, Pittsburgh, Pennsylvania, US

Museums and Historical SitesNon ProfitTrade Shows
View all jobs at The Frick Pittsburgh Museums and Gardens

About The Frick Pittsburgh Museums and Gardens

LinkedInVisit site
Industry
Museums, Historical Sites, and Zoos
Company size
51-200 employees
Headquarters
Pittsburgh, Pennsylvania
LinkedIn followers
1,692

Located on the Pittsburgh estate of late-19th-century industrialist Henry Clay Frick, The Frick Pittsburgh is the steward of collections left as a legacy to the people of Pittsburgh by Frick’s daughter, Helen Clay Frick. The permanent collections include fine and decorative arts, cars, carriages, historic objects, and buildings. The Frick experience includes The Frick Art Museum, the Car and Carriage Museum, Clayton, the Frick family Gilded Age mansion, and six acres of beautifully landscaped lawns and gardens. Also included are an Education Center, the Frick children’s playhouse (designed by renowned architects Alden & Harlow), a large working greenhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store.

Offices: 7227 Reynolds St, Pittsburgh, Pennsylvania, US

Museums and Historical SitesNon ProfitTrade Shows
View all jobs at The Frick Pittsburgh Museums and Gardens

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