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Temporary
In-store Employee Discounts, 3rd Party Discounts, Employee Assistance Programme, Flexible Shifts, Company Pension
Posted 50d ago
~8 hrs/week
Responsibilities
Provide exceptional customer service by managing bills, banking, and travel documents. Ensure efficient queue management and maintain high standards of governance and attention to detail.
Requirements
Candidates must be over 18 years old and pass a safeguarding check. A passion for customer experience, strong communication skills, and adaptability are required.
Full job description
Post Office Counter Clerk
Contract Type: Fixed Term Until 31 August 2026
Saturday 8 hour
We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below 18-20: £10.85 21+: £12.71
To be employed in this role you must be over the age of 18 and complete a safeguarding check.
3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems
Training may take place at a different location – flexibility required!
With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include;
Delivering an exceptional customer service to all customers
Managing queues and ensuring that customers can access the services they need quickly and simply
Meeting high standards of governance and attention to detail
Being part of a team and supporting colleagues
About you
A passion for customers, having an exceptional experience in store
Confidence in communicating within the team
Motivation to achieve fantastic results and standards
Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares.
Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more!
At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
Read | Learn | Play | Bank | Post
Related keywords
Post OfficeRetailCustomer ServiceBankingTravel MoneySafeguardingGovernanceHigh Street Retail
With a rich heritage and a new name, TGJones is the fresh face of a much-loved British brand. Bought by specialist retail investors, Modella Capital, in June 2025, we’ve got ambitious plans for the future with our sights set on becoming ‘Your Hub of the high street’.
As WHSmith, we’ve been a fixture on high streets, shopping centres and retail parks for over 200 years – and more than a million customers visit our stores each week. Now, we’re stepping into the next chapter as TGJones.
Exciting new partnerships, new products and a new look and feel are all part of our plans.
It’s a new face for our next adventure. And we’d love you to be part of it.
Read | Learn | Play | Bank | Post
With a rich heritage and a new name, TGJones is the fresh face of a much-loved British brand. Bought by specialist retail investors, Modella Capital, in June 2025, we’ve got ambitious plans for the future with our sights set on becoming ‘Your Hub of the high street’.
As WHSmith, we’ve been a fixture on high streets, shopping centres and retail parks for over 200 years – and more than a million customers visit our stores each week. Now, we’re stepping into the next chapter as TGJones.
Exciting new partnerships, new products and a new look and feel are all part of our plans.
It’s a new face for our next adventure. And we’d love you to be part of it.
Read | Learn | Play | Bank | Post