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Jobs at TeamLogic IT (Now Hiring) — 4 open

TeamLogic IT logoTeamLogic IT

MSP Level 3 Technician -Not Remote

Durham, North Carolina, United States · Hybrid

$36/hr–$44/hr

Senior

Benefits: Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive …

Skills: Technical Support, Network Management, System Administration, Project Management, Client Interaction

TeamLogic IT logoTeamLogic IT

MSP Level 3 Technician -Not Remote

Durham, North Carolina, United States · Hybrid

$36/hr–$44/hr

Senior

Benefits: Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive …

Skills: Technical Support, Network Management, System Administration, Project Management, Client Interaction

TeamLogic IT logoTeamLogic IT

MSP Level 2 Technician -Not Remote

Durham, North Carolina, United States · Hybrid

$28/hr–$36/hr

Mid level

Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to med…

Skills: Technical Support, Network Administration, Security Management, Backup and Disaster Recovery, Incident Management

TeamLogic IT logoTeamLogic IT

MSP Level 2 Technician -Not Remote

Durham, North Carolina, United States · Hybrid

$28/hr–$36/hr

Mid level

Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to med…

Skills: Technical Support, Network Administration, Security Management, Backup and Disaster Recovery, Incident Management

TeamLogic IT logo

MSP Level 3 Technician -Not Remote

TeamLogic IT

Durham, North Carolina, United States • Hybrid

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Senior

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  • $36/hr–$44/hr
  • Full-time
  • bachelor degree, professional certificate
  • Free food & snacks, Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Training & development
  • Posted 24d ago
  • ~40 hrs/week

Responsibilities

Provide advanced technical support and manage robust network solutions for SMB clients, resolving complex issues escalated from lower-level technicians. Lead IT projects such as system migrations and software deployments while mentoring junior staff and maintaining detailed system documentation.

Requirements

Requires a minimum of 5 years in IT support with at least 2 years in a senior or Level 3 role, preferably within an MSP environment. Proficiency in Windows/Linux servers, virtualization, cloud platforms, and networking protocols is essential.

Full job description

Benefits:
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
Summary:
We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Responsibilities:
  • Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
  • Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
  • System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
  • Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
  • Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
  • Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
  • Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
  • Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
  • Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.
Knowledge, Skills, & Qualifications:
  • Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
  • Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
  • Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
  • RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
  • Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
  • Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
  • Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
  • Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.
Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance plans
  • Retirement savings plan with employer matching
  • Generous paid time off and holiday schedule
  • Professional development opportunities and reimbursement for certifications
  • Flexible working hours and remote work options
  • Supportive and collaborative work environment

Related keywords

MSPWindows ServerLinuxVMwareHyper-VAzureAWSCompTIA Network+Security+CCNAMicrosoft Azure AdministratorSolarWindsAuvikNinjaRMMAutotask PSAServiceNow

About TeamLogic IT

LinkedInVisit site

Move forward with The Color of Confidence

Industry
Information Technology & Services
Company size
2-10 employees
Founded
2021
Headquarters
Jacksonville, FL
LinkedIn followers
1,475

Named MSP of the year in 2020, TeamLogic IT is a provider of a full spectrum of IT services and computer support for businesses. With over 220 locations across the country, our highly skilled technicians, and our vast vendor network, we provide excellence in the following areas and more: • Troubleshooting of Desktop, Laptop, and Tablet workstations • Installation and troubleshooting of network devices. • Security assessment and compliance monitoring of your business data and records • Cloud Backup of data • Disaster Recovery Planning and execution • Methods for Ransomware prevention and Ransomware recovery • Cloud hosted Virtualization of environments for ease of access and business continuity. • Mobile Device Management • Hardware and Software sales as business partner to an array of suppliers. • VOIP Phone Systems, including voicemail, messaging, video conferencing, and more. If you have any questions or would like any additional information, please give us a call for a free consultation at 904-544-7477

Offices: 817 N Main St, Suite 103, Jacksonville, FL 32202, US

CybersecurityCloud ServicesDisaster RecoveryBusiness ContinuityNetwork OperationsTechnical AdvisorIT SupplierIT ServicesIT Project Managementand IT Staff Aumentation
View all jobs at TeamLogic IT

About TeamLogic IT

LinkedInVisit site

Move forward with The Color of Confidence

Industry
Information Technology & Services
Company size
2-10 employees
Founded
2021
Headquarters
Jacksonville, FL
LinkedIn followers
1,475

Named MSP of the year in 2020, TeamLogic IT is a provider of a full spectrum of IT services and computer support for businesses. With over 220 locations across the country, our highly skilled technicians, and our vast vendor network, we provide excellence in the following areas and more: • Troubleshooting of Desktop, Laptop, and Tablet workstations • Installation and troubleshooting of network devices. • Security assessment and compliance monitoring of your business data and records • Cloud Backup of data • Disaster Recovery Planning and execution • Methods for Ransomware prevention and Ransomware recovery • Cloud hosted Virtualization of environments for ease of access and business continuity. • Mobile Device Management • Hardware and Software sales as business partner to an array of suppliers. • VOIP Phone Systems, including voicemail, messaging, video conferencing, and more. If you have any questions or would like any additional information, please give us a call for a free consultation at 904-544-7477

Offices: 817 N Main St, Suite 103, Jacksonville, FL 32202, US

CybersecurityCloud ServicesDisaster RecoveryBusiness ContinuityNetwork OperationsTechnical AdvisorIT SupplierIT ServicesIT Project Managementand IT Staff Aumentation
View all jobs at TeamLogic IT

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