Description Primary Objective: Provide excellent customer service while working directly with customers and patrons by greeting them, helping them find what they want or need, and ensuring they are satisfied with their p…
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Full-time
Dental Insurance, Life Insurance, Medical Insurance, Paid Time Off, Retirement Plan With Company Matching, Vision Insurance
Posted 17d ago
~40 hrs/week
Responsibilities
Provide excellent customer service by greeting patrons and helping them find products that meet their needs and budget. Establish and maintain business relationships while providing management with reports on customer needs and competitive market activities.
Requirements
Requires 3-5 years of experience in customer service and sales, specifically within the construction, design, or cabinetry industry. Candidates must possess strong interpersonal communication skills and the ability to manage the full sales process from prospecting to closing.
Full job description
Description
Primary Objective:
Provide excellent customer service while working directly with customers and patrons by greeting them, helping them find what they want or need, and ensuring they are satisfied with their purchase and experience in our store.
Essential Functions of Position:
Qualify client based on client’s wants, needs, desires and investment dollars available
Be well versed with our product knowledge; price, quality, color and style options, etc.
Accurately check orders
Establish, develop and maintain business relationships with existing and prospective customers
Supply management with written and/or oral report on customer needs, problems, interest, competitive activities and potential new products and services
Keep abreast of product knowledge, market conditions, and competitive activities through research and consulting with market individuals
Perform other duties as assigned
Benefits:
Day shift
Dental insurance
Life insurance
Medical insurance
Paid time off
Retirement plan with company matching
Vision insurance
Requirements
Knowledge of:
Company policies, procedures, and overall mission and vision
Sales, construction and design
Interior products and cabinetry construction
Skilled in:
Interpersonal communications that allow for effective qualification of prospective clients
Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
Efficient problem-solving
Time management, organization and written communication
Customer service – manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
Ability to:
Build trusting clients relationships and effectively communicate throughout the design/sales process
Handle client product questions and walk them through the remodel and new construction process
Prospect new clients with telephone calls and appointments
Prioritize, accurately multi-task and adhere to any deadlines set
Drive and close sales
Keep up with design trends and product updates
Research sources for developing prospective customers and for information to determine their potential
Analyze the market potential and determine value of existing and prospective customers’ value to organization
Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities
Plan and organize personal sales strategy by maximizing the Return on Time Investment for the territory
Learn in a fast paced and friendly environment
Other Characteristics:
3-5 years of customer service and sales experience
Related keywords
SalesCustomer ServiceConstructionInterior DesignCabinetryProspectingMarket AnalysisClient Relationship ManagementRetailDesign TrendsProduct KnowledgeSales StrategyCustomer Value Plan
Super Home Centers provides high-quality kitchen, bathroom, and home services with a focus on innovative design and exceptional customer service. From concept to completion, we create functional, beautiful spaces tailored to our clients' lifestyles while delivering a seamless experience and lasting value.
Offices: 1751 Scottsville Road, Bowling Green, Kentucky 42104, US · 725 Myatt Drive, Madison, Tennessee 37115, US
Kitchen CabinetsBath VanityFlooringKitchen and Bath FixturesDoor HardwareDIYTipsand Free Design Services
Super Home Centers provides high-quality kitchen, bathroom, and home services with a focus on innovative design and exceptional customer service. From concept to completion, we create functional, beautiful spaces tailored to our clients' lifestyles while delivering a seamless experience and lasting value.
Offices: 1751 Scottsville Road, Bowling Green, Kentucky 42104, US · 725 Myatt Drive, Madison, Tennessee 37115, US
Kitchen CabinetsBath VanityFlooringKitchen and Bath FixturesDoor HardwareDIYTipsand Free Design Services