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Terrebonne Parish, Louisiana, United States · On-site
$15/hr–$18/hr
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$48k–$85k/yr
Full-time
high school
Tuition reimbursement, Paid vacation, Paid sick time, Paid holidays, Medical insurance, Dental insurance
Posted 7d ago
~40 hrs/week
Responsibilities
The Sales and Service Advisor is responsible for greeting customers, identifying vehicle service needs, and promoting company products and services. They must also provide accurate quotes, communicate technician recommendations, and ensure customer satisfaction through follow-up.
Requirements
Candidates must have a high school diploma or equivalent and possess or be able to obtain an Arizona driver's license and State Inspector license. Prior experience as a service advisor is preferred, and the ability to work weekends is required.
Full job description
Overview
Are you looking to have a successful automotive career? At Kerry's Car Care we are looking for Sales and Service Advisors to join our team. We are a growing company and if you come ready to give it your all, your hard work will pay off.
The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.
Compensation: $48k-$85K depending on experience
Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!
Essential Roles and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications:
High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid Arizona driver’s license, or obtain a valid Arizona driver’s license within 30 days of hire date
Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
Ability to work a minimum of five days, including weekends
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sun Auto Tire & Service is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 575 retail locations throughout the United States.
Sun Auto Tire & Service is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 575 retail locations throughout the United States.