Jobs at Studs (Now Hiring) — 47 open — Page 3

Based in Wilmette, IL, the Senior Piercer will report to the Studio Manager and will execute piercing services within the Studio while also being a piercing subject matter expert and mentor for the Studio team.   In this role, you will help develop the piercing knowledge and skills of your studio’s talent to ensure they consistently deliver exceptional customer service. You will also partner with management to implement strategies that drive revenue to help your Studio meet their goals, while maintaining a safe environment for both employees and customers.

 

Hourly Rate: $36.05/hour

 

Key Responsibilities:

REVENUE 

• Financial Acumen 
  • Embodies our performance-oriented culture by meeting and exceeding expectations and targets
  • Partners with your Studio Manager to implement strategies to continually improve key business metrics like piercing throughput and AOV in order to achieve your sales plan, while maintaining our high safety standards.
• Service Oriented 
• Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure 
• Serves as a brand ambassador: welcomes and educates clients on the unique Studs’ piercing and shopping experience through our selling cycle 
• Steps in to support service recovery and de-escalate customer situations, as needed
• Provides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs’ experience 
• Identifies and escalates client feedback to improve the overall experience

OPERATIONS

• Decision Quality & Execution 
• Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clients
• Leverages Studs’ policies and resources in decision-making
• Balances analysis, experience, and integrity when making decisions for the overall business
• Optimizes Work Processes Be well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met 
• Partner with your Studio Manager and Compliance partner to ensure the studio is always inspection-ready.
• Owns auditing and submission of detail record keeping including all maintenance, sterilized inventory and tools
• Owns sterilization levels of piercing inventory and piercing supply orders to ensure correct on hand levels that support the needs of the business

TALENT

• Integrity
• Leads by example and models behavior for the Studio team
• Acts as manager in the building when the SM and ASM are not present
• Participate in Piercer Roundtables to provide valuable input on new Studs’ initiatives and cascade relevant information to your home studio, ensuring that the team is informed and aligned with company goals and strategies.
• Prioritizes Studio compliance and is accountable to company policies and standard operating procedures 
• Admits mistakes and is not afraid to escalate when help is needed 
• Lives out our Core Values 
• Builds & Develops Effective Teams 
• Develops piercing talent in home studio by delivering scheduled trainings created by the Piercing Education team and coaching via 1:1’s, with 12-15 hours each quarter for dedicated mentorship
• Shows consistency by providing best in class service to everyone in the Studio 
• Owns piercing operations training for non-piercing team members and mentorship to the fellow Piercers 
• Provides solutions-oriented feedback and is open-minded to receiving it 

 

Requirements:

• Experience: At least 6 months of piercing experience at Studs (Apprentice experience does not count) 
• Internal candidates must also be in Good Standing to apply
• Must maintain open availability and be able to work 30-40 hours per week, including weekends and holidays, to pierce a minimum of 19 appointments a day
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely  
• Must be able to visually inspect ear anatomy to execute advanced piercings 
• Must be able to deliver piercings with a steady hand
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.
• Strong business acumen and can help foster teamwork between Piercers and Earbar team members
• Patient and effective communicator that can deliver trainings and accommodate different learning styles

 

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!