Peoria, Illinois, United States · On-site
$16/hr–$17/hr
We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide …
Skills: Watch Movement Knowledge, Quality Control, Shipping And Receiving, Data Entry, Customer Estimating
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Manage the end-to-end workflow of the watch service center, including shipping, receiving, and quality control. Evaluate incoming watches to determine necessary repairs and provide customer estimates.
Requires 2+ years of relevant experience and essential hands-on knowledge of mechanical and quartz watch movements. A college degree is preferred along with basic computer proficiency and strong organizational skills.
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitudeWe are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude.
Receiving – Confirm and open delivered packages, verify watch contents and intake details.
Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate.
Quality Control – Verify functionality and completeness of all watch repairs before shipment.
Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices.
Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work.
Additional Duties – Support special projects and cross-functional tasks as assigned.
Consistent, regular attendance is an essential function of this role.
Education: College degree preferred.
Experience: 2+ years of relevant experience required. Hands-on knowledge of mechanical and quartz watch movements is essential.
Technical & Soft Skills:
Basic computer proficiency required.
Ability to use a box cutter and safely handle incoming/outgoing packages.
Exceptional attention to detail and accuracy.
Strong written and verbal communication skills.
Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support.
Highly organized with the ability to multitask and prioritize in a fast-paced environment.
The pay range for this this opportunity is $16.00 – 17.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.
Our mission: Enable all people to Celebrate Life and Express Love.
Signet operates approximately 2,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, Peoples Jewellers, H.Samuel and Ernest Jones. As a Purpose-driven and sustainability-focused company, Signet is a participant in the United Nations Global Compact and adheres to its principles-based approach to responsible business. We’re united by a shared purpose: Inspiring Love. It’s a belief that the more love there is in the world, the better the world becomes — for our customers, our teams, and our communities. Our customers trust us to help them celebrate life’s most meaningful and personal moments; and we do not take that responsibility lightly. As a Purpose-driven and sustainability-focused Company, Signet is Great Place to Work-Certified™.
Offices: 375 Ghent Road, Akron, Ohio 44333, US · Hamilton, BM · Dallas, TX, US · Birmingham, GB · Mumbai, IN
Our mission: Enable all people to Celebrate Life and Express Love.
Signet operates approximately 2,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, Peoples Jewellers, H.Samuel and Ernest Jones. As a Purpose-driven and sustainability-focused company, Signet is a participant in the United Nations Global Compact and adheres to its principles-based approach to responsible business. We’re united by a shared purpose: Inspiring Love. It’s a belief that the more love there is in the world, the better the world becomes — for our customers, our teams, and our communities. Our customers trust us to help them celebrate life’s most meaningful and personal moments; and we do not take that responsibility lightly. As a Purpose-driven and sustainability-focused Company, Signet is Great Place to Work-Certified™.
Offices: 375 Ghent Road, Akron, Ohio 44333, US · Hamilton, BM · Dallas, TX, US · Birmingham, GB · Mumbai, IN
